topic Re: Customer Question About Mistake Made on Order in Ask a Question

Customer Question About Mistake Made on Order

whimsywhim — Sat, 09 Mar 2024 04:38:24 GMT

Good evening,

A customer bought customized cards and didn't change the name. He asked for my help.

I want to tell him to cancel the order. Then, he can choose the card again and on the right-hand side under 'personalize', he can change the name.

Is that the best way to go?

Thank you!

Re: Customer Question About Mistake Made on Order

Mariholly — Sat, 09 Mar 2024 08:37:30 GMT

Yes, it's the best option. Sometimes clients are a bit hesitant to do it because they are not professionals and it may have taken them a good amount of time to fit everything into our template. Explain that they can probably repurchase the same design and only tweak what they need. They might also find a copy in their own folder of ongoing designs.

Re: Customer Question About Mistake Made on Order

whimsywhim — Sat, 09 Mar 2024 13:15:30 GMT

Thank you so much!! I greatly appreciate your response!

Re: Customer Question About Mistake Made on Order

whimsywhim — Sat, 09 Mar 2024 13:47:02 GMT

May I ask another question? The customer asked if I can cancel the order for him. I don't think I can, but I wanted to confirm that. Also, if I can, how do I do that? Thank you!

Re: Customer Question About Mistake Made on Order

Windy — Sun, 10 Mar 2024 00:37:04 GMT

No. A creator does not have the power to cancel the order. Refer the customer to customer service.

Re: Customer Question About Mistake Made on Order

whimsywhim — Sun, 10 Mar 2024 16:13:42 GMT

Thank you for responding. I didn't think so. Fortunately, chat came up, and the Zazzle rep is going to contact the customer. I also gave instructions for him to cancel the order himself. Thanks again.