topic Re: Potential customer question in Ask a Question

Potential customer question

A_New_View — Tue, 16 Apr 2024 20:22:13 GMT

Hi. I hope someone can help. I received a question from a potential customer and want to respond with the correct answer. Her question was in reference to the product: Personalized Covered Nordic Ware Cake Pan | Zazzle

She wanted to know if she could bake with the cover on without affecting the lid's design. Please answer, as I promised I would find out. Thanks.

Re: Potential customer question

DancingPelican — Tue, 16 Apr 2024 21:13:45 GMT

I would suggest contacting the maker of that product. The product page says it has a snap on lid, but it doesn't indicate what the lid is made of. Is it plastic? There is a contact button on the product page to contact the maker. That's what I would do.

Re: Potential customer question

A_New_View — Tue, 16 Apr 2024 21:30:35 GMT

Thank you.

Re: Potential customer question

Cat — Wed, 17 Apr 2024 00:05:57 GMT

I would just refer them to customer support.

Re: Potential customer question

Mark — Thu, 18 Apr 2024 13:35:50 GMT

Hey @A_New_View,

I have reached out to our product team to see if I can get an answer for this. Will let you know as soon as possible.

Re: Potential customer question

Mark — Fri, 19 Apr 2024 13:06:32 GMT

Hey all,

Our product team have advised: The lid is only for storage and travel.

Thank you!