topic Re: Collection not showing up in Ask a Question

Collection not showing up

pencilcat — Wed, 29 Nov 2023 18:11:19 GMT

I know this has been an issue before, so sorry to rehash the "same old", but just wondering what the deal is. I have a collection of Planners for the New Year that's not showing up in my public store view. It also doesn't show for me on the back end when I click on "Collections" in the horizontal list of store options, but it DOES show up when I choose "Collections" in the vertical drop down menu under my profile icon image. I made it long enough ago (a couple of weeks maybe, can't remember exactly) that it should be showing up. Anyone else? Thanks.

Re: Collection not showing up

Sara_H — Wed, 29 Nov 2023 19:48:57 GMT

@pencilcat go into edit the collection and check in the 'Your Stores' tab that it's been assigned to your store that you want it to show

Re: Collection not showing up

pencilcat — Wed, 29 Nov 2023 20:51:36 GMT

Thanks Sara. Already done that. Its been enabled since I created it. Still isn't showing. That's why I was wondering.

Re: Collection not showing up

pencilcat — Wed, 29 Nov 2023 20:58:52 GMT

Tried to edit the above, oh well. When I click "view on Zazzle" in the top right of the collection page, it does show up. Also when I click on any of the products in the collection, the "Other products in this collection" string of products does show up. So I guess I should just chill out about it. It just doesn't show up when I do "View public storefront". Moving on . . .

Re: Collection not showing up

Sara_H — Wed, 29 Nov 2023 22:37:17 GMT

@pencilcat that's really strange. How many products are in the collection? Is the enabled button blue?

edited to add - I can see it from your collections https://www.zazzle.com/collections/planners_for_the_new_year-119929434906232887

you can always report it in technical

Re: Collection not showing up

pencilcat — Wed, 29 Nov 2023 23:23:29 GMT

Yes, its enabled. It's not like people are clamoring to my store anyway :), but it's still a little odd. At least it IS showing up in the marketplace. Thanks for trying to help.

Re: Collection not showing up

Sara_H — Wed, 29 Nov 2023 23:30:09 GMT

@pencilcat It is odd. They'll come clamoring soon (ever the optimist 😂)

Re: Collection not showing up

zaralla — Sun, 04 Aug 2024 04:11:45 GMT

I can go to the edit collection too, but when I search for it, it doesn't come up! Yet if I go to a product I can see it in that collection!

Re: Collection not showing up

Sara_H — Sun, 04 Aug 2024 07:38:09 GMT

@zaralla I noticed yesterday I couldn't search for a collection on co.uk when I was trying to add a product but could on the .com. Perhaps they're doing some work on the collections?

When was the last time you edited that collection? It could be indexing.

Give it a couple of days - if it's still a problem - report it and give a link to the collection that can't be found when you try to add products

Re: Collection not showing up

JocelynMB — Sat, 16 Nov 2024 14:41:03 GMT

I created a new collection today and it seems to be enabled in my store and the marketplace, but does not show up on my Public Storefront. Is there a wait period for it to do so?

Re: Collection not showing up

ColsCreations — Sat, 16 Nov 2024 15:27:57 GMT

I created one on the 7th and as of the 12th is still was not showing publicly on my Store or Member collections tabs so I deleted it. Now that it's been a few more days and hopefully that deletion has cleared the system, I'm going to make a new one today and hopefully it doesn't get stuck in the same black hole.