topic Re: Does Zazzle always notify when deleting a product? in Ask a Question

Does Zazzle always notify when deleting a product?

Connie — Tue, 22 Oct 2024 02:50:20 GMT

I had made an ornament last week, and now I see it is not in my store at all. I never got any notifications that Zazzle was deleting it, maybe for trademark or something? I do have the proper licenses for the graphics, and I put them together in my own design, so it's definitely not copyright infringement. Luckily I had taken a screenshot, so I could recreate it, but I don't want to do that if it's only going to be deleted again!

Re: Does Zazzle always notify when deleting a product?

Jadendreamer13 — Tue, 22 Oct 2024 05:48:00 GMT

I got an email from Zazzle several years ago that they were removing a product of mine for a copyright issue. It was a Halloween design with a simple spider. I couldn’t figure out what the problem was. After some back and forth emails, they told me the problem was in my title and tags, and if I removed one word, I could repost it.

So, it’s probably not a copyright issue, or you would have received an email. Maybe its a technical issue. I’m glad you kept a copy. I always create my designs in Illustrator or Photoshop, and then transfer them to Zazzle, so that I have a copy of my layered or vector designs on my hard drive.

Let us know what you find out.

Re: Does Zazzle always notify when deleting a product?

LMGildersleeve — Tue, 22 Oct 2024 11:33:29 GMT

@Connie I do remember seeing Technical Issue reports for new products not showing in stores. Try using search to find anything related.

Re: Does Zazzle always notify when deleting a product?

Fiona — Tue, 22 Oct 2024 13:19:48 GMT

Hey Connie,

You should receive an email from our Content team. I will create a case and pass it on to them now so they can explain to you why the ornament was removed.

-Fiona 🙂

Re: Does Zazzle always notify when deleting a product?

ChromaMaven — Tue, 22 Oct 2024 17:56:11 GMT

In my experience, no. I had many products deleted two (?) years ago due to my use of the Symbol font. In one case it was a business dinner invitation that had sold $1000’s and I used one character from the Symbol font. I believe it was a programming error as other problematic fonts at the time were just replaced.

Re: Does Zazzle always notify when deleting a product?

jophb — Thu, 19 Dec 2024 21:35:39 GMT

They sent me ONE e-mail the other day, for one product.... but deleted dozens. The only reason I knew was because I couldn't search for the matching items on my backend.

Re: Does Zazzle always notify when deleting a product?

Anya — Mon, 30 Dec 2024 03:39:31 GMT

Hi Fiona!

I am a new designer to Zazzle and have been taking a class to do it well, but still learning, of course. I have been a successful designer on Etsy for years and using my best sellers for inspriration, starting with hearts and valentines due to the timing. I have posted over a hundred items, I think, this last month and I just realized that over half of them were just deleted. I bought the heart with a commercial license and it they are good designs, tags, titles, etc. I was so excited about selling on Zazzle, but now I am deflated. Perhaps they will come back and it is just a glitch. I never received an email about doing anything wrong. Can you please help / guide me?

Kind regards,

Anya

Re: Does Zazzle always notify when deleting a product?

Anya — Mon, 30 Dec 2024 03:42:44 GMT

Hi Connie -

This is Anya from the class. Did you ever find out what happened with this? I am missing dozens of designs and not sure why. Thank you!

Re: Does Zazzle always notify when deleting a product?

Anya — Mon, 30 Dec 2024 03:43:52 GMT

Hi Jo -

This is Anya from the class. This just happened to me yesterday and I am not sure why. Did you ever find out why? I am so disheartened as I am just getting started.

Thank you,

Anya