topic Re: Matchboxes ‘under review’ 2 months in Ask a Question

Matchboxes ‘under review’ 2 months

Marblewave — Tue, 21 Jan 2025 11:39:16 GMT

I designed some matchboxes in mid-November, but they’re still showing as “under review”. Just wondering if there’s any particular reason for this? Other products (espadrilles) are only ‘under review’ for a few days.

Re: Matchboxes ‘under review’ 2 months

Mark — Tue, 21 Jan 2025 13:03:46 GMT

Hey @Marblewave,

Sorry to hear about this issue. I flagged it with the team and hope it will be sorted soon.

Thanks.

Re: Matchboxes ‘under review’ 2 months

Marblewave — Tue, 21 Jan 2025 13:04:37 GMT

Thanks @Mark 😃

Re: Matchboxes ‘under review’ 2 months

Harmony — Tue, 21 Jan 2025 20:19:26 GMT

mine usually are addressed in a couple days. Now its been more than a week

Re: Matchboxes ‘under review’ 2 months

Mark — Thu, 23 Jan 2025 15:34:06 GMT

Hey @Marblewave,

The team has advised that this is a technical issue they are working to fix.

In the meantime, can you please resubmit your designs so they can be approved?

Thanks!

Re: Matchboxes ‘under review’ 2 months

Marblewave — Fri, 24 Jan 2025 11:06:33 GMT

Thanks for the update, @Mark

Will re-submit the designs as you recommend.