topic Re: Not sure how to respond to message in Ask a Question

Not sure how to respond to message

Es — Thu, 22 May 2025 06:37:31 GMT

Hello everyone! Someone sent me a message asking me to upload to him a digital image that I used on some business cards. I'm not sure how to tactfully tell him I don't supply people with images. Any suggestions?

Re: Not sure how to respond to message

Baylee — Thu, 22 May 2025 07:27:42 GMT

Other thank just giving him an outright no, you might want to think about transferring the design to an invitation that has a digital option he can pay for. Just a thought.

Re: Not sure how to respond to message

SJoy — Thu, 22 May 2025 07:40:47 GMT

Politely inform them that you ony use Zazzle for order fulfillment and that the item is available to purchase on this site. I had someone previously ask me a similar question. They even asked if I could do it outside of Zazzle. When I informed them I only used Zazzle they were a bit upset but later ordered the business cards.

Re: Not sure how to respond to message

LoraSeverson — Thu, 22 May 2025 09:45:46 GMT

I usually say "I'm sorry my images are only for sale on products printed through zazzle." If he wants the digital image, and you are willing to sell it, you could add it to an invitation and sell it as a digital download.

Re: Not sure how to respond to message

CrazyMermaid — Thu, 22 May 2025 15:13:20 GMT

Just say, "No it isn't available." You don't need to explain your business model or where you get your clipart, or if you create it.

Re: Not sure how to respond to message

Anne — Thu, 22 May 2025 18:44:41 GMT

I had that exact same question a few weeks back, @Es
I used the transfer option, like @Baylee suggested and the customer actually bought it in the end (there was some confusion on the digital download button, which he could not find, so maybe you want to explain that with screenshots)

Re: Not sure how to respond to message

Es — Thu, 22 May 2025 23:36:36 GMT

Thank you everyone for your feedback.