topic Re: Authenticate for Chat without a Cell Number in Ask a Question

Authenticate for Chat without a Cell Number

YesItsRoy — Thu, 22 May 2025 17:57:32 GMT

I've been on Zazzle (primary account) since I made my first purchase in 2005; selling since 2007. I think that makes me pretty well authenticated 😂, but regardless, am not interested in associating my cell phone number with a Zazzle account. Or even my home number, really. I don't use the Zazzle app.

Is there a way to authenticate that I'm a real person to be able to use Chat without giving my cell phone number?

Re: Authenticate for Chat without a Cell Number

Fiona — Fri, 23 May 2025 10:31:30 GMT

Can you please contact customer service (from your primary accounts email address), so they can authenticate it for you!

https://www.zazzle.com/about/ask

Thanks 🙂

Re: Authenticate for Chat without a Cell Number

YesItsRoy — Fri, 23 May 2025 13:43:01 GMT

Thank you so much, Fiona! I'll do that. 😊

ETA: Reached out. Once authenticated, I'll Accept As Solution. ✅

Re: Authenticate for Chat without a Cell Number

Zorinda — Sat, 24 May 2025 22:21:47 GMT

YesItsRoy, I was also having this issue. I submitted an authentication request yesterday via the link Fiona provided and just got an email that it was done. I now have access to chat. If you also submitted a request yesterday I suspect that you’ll hear soon if you haven’t already.

Re: Authenticate for Chat without a Cell Number

waterart — Wed, 28 May 2025 17:43:55 GMT

Thanks much! After reading this thread yesterday I contacted zazzle through the link posted and today got an email that my account was manually verified.

Re: Authenticate for Chat without a Cell Number

YesItsRoy — Sat, 07 Jun 2025 16:49:10 GMT

It took a couple of reach-outs to Support, but it's done. Thank you, @Fiona!