topic Re: Do Customers Get Notified When Designers Message Them? in Ask a Question

Do Customers Get Notified When Designers Message Them?

SORS — Wed, 28 May 2025 19:59:30 GMT

If I send a message to a customer through Zazzle, do they receive an email notification letting them know that a designer is trying to contact them?

Re: Do Customers Get Notified When Designers Message Them?

jophb — Thu, 29 May 2025 01:05:13 GMT

I would really hope so! Although I have been wondering myself as I get a lot of non-responses from customers. But those are mostly people who are asking for help with things only Zazzle can help with and I pass along the link to them. But never get a 'thanks' even on those.

Re: Do Customers Get Notified When Designers Message Them?

Anne — Thu, 29 May 2025 07:58:10 GMT

As some customers DO respond, I am assuming all of them get a notification. Just not everyone replies.

Re: Do Customers Get Notified When Designers Message Them?

Fiona — Thu, 29 May 2025 10:35:02 GMT

@SORS I am not sure on this. I will get back to you! 🙂

Re: Do Customers Get Notified When Designers Message Them?

Fiona — Tue, 03 Jun 2025 11:48:39 GMT

Hey @SORS ,

So if the customer has their notifications on in their account, they will receive an email for this.

-Fiona

Re: Do Customers Get Notified When Designers Message Them?

jophb — Tue, 03 Jun 2025 14:46:03 GMT

@Fiona just so you know on our side of things. My 'you have a message' emails are sent straight to spam on gmail. Not sure if there is anything Zazzle can do about that? All other Zazzle e-mails from the normal e-mail blasts and if I'm in contact with support come through the inbox.