topic Re: Referrals not cleared? in Ask a Question

Referrals not cleared?

Barbara — Tue, 14 Oct 2025 21:32:07 GMT

This was brought up in the Technical forum, but it's quite possible a lot of people haven't seen it. Here's the problem: Self-referral amounts owed starting with the end of August haven't cleared even though the regular royalties for those same sales have. I'm wondering just how widespread this is. When you check, are you finding the same "anomaly"?

Re: Referrals not cleared?

Baylee — Tue, 14 Oct 2025 23:38:52 GMT

I'm one of those people who hadn't seen that. You're right, my last cleared referral was from Aug.25. I didn't have another one until Sept.1 but none of my Sept. referrals have cleared yet even though the royalties have.

Re: Referrals not cleared?

Barbara — Tue, 14 Oct 2025 23:50:46 GMT

I thought there might be others simply because we don't always check the technical forum. Also, there seems to be a general slowdown in the forum as a whole, so it's likely the referral problem will be eventually fixed and a number of people will never know it had been broken.

Re: Referrals not cleared?

VivianD117 — Wed, 15 Oct 2025 00:57:08 GMT

You are absolutely correct -- I see that mine going to back to August 31st have not cleared. No answer yet?

Re: Referrals not cleared?

Baylee — Wed, 15 Oct 2025 01:01:58 GMT

Ignorance is bliss right? I'm just basically blissful all the time.

Re: Referrals not cleared?

Jadendreamer13 — Wed, 15 Oct 2025 01:08:07 GMT

Goodness, I’ve received a fair number of referrals since August. I’ll have to check if I’ve been paid out for them. Only, I don’t know how to do that. Can someone enlighten me?

Re: Referrals not cleared?

Jadendreamer13 — Wed, 15 Oct 2025 01:10:51 GMT

I just figured it out, and I have 10 referrals since August that I have not been paid for.

Re: Referrals not cleared?

MOM — Wed, 15 Oct 2025 03:33:33 GMT

@Barbara I never check there but indeed I have three too.

Re: Referrals not cleared?

itsMolly — Wed, 15 Oct 2025 03:44:35 GMT

Thanks for posting, Barbara. I've got a screenshot of my August 31 and two in first week of September that haven't cleared, but didn't send it in to Support... yet. I'll keep checking here for any response you may get.

Re: Referrals not cleared?

Cat — Wed, 15 Oct 2025 06:14:38 GMT

Hmmm.... interesting. My last cleared referral was on August 21. ¡Me parece mal! (And for those who don't speak Spanish, that roughly translates to "this seems bad and/or wrong to me!"

Re: Referrals not cleared?

NigelSutherland — Wed, 15 Oct 2025 08:57:45 GMT

10th August was the last referral I have had cleared and paid. I have 7 since then that are still to be paid. Very strange.

Re: Referrals not cleared?

migned — Wed, 15 Oct 2025 09:49:46 GMT

Same here 😕

Re: Referrals not cleared?

Barbara — Wed, 15 Oct 2025 10:46:02 GMT

@itsMolly: I didn't think of doing a screenshot, so thank you for mentioning it. It's the easiest and best method for documenting something. I'm off to do it right now.

Re: Referrals not cleared?

Barbara — Wed, 15 Oct 2025 13:15:38 GMT

As of this morning (10/15), @SapphireDesigns on the other thread (https://community.zazzle.com/t5/technical-issues/self-referrals-of-28th-aug-have-not-cleared/m-p/225654#M23574) had contacted customer support and received this answer: "There is a known issue with referrals clearing currently. It has been raised with our engineers so the issue should be resolved shortly."

Remember that our timeline and that of Zazzle is never quite the same.

Re: Referrals not cleared?

Jadendreamer13 — Wed, 15 Oct 2025 13:35:39 GMT

So, if there is a known issue with paying designers their earned referrals, it would have been nice for Zazzle to post an announcement about it instead of letting designers figure it out for themselves.

Re: Referrals not cleared?

PAZP — Wed, 15 Oct 2025 14:18:34 GMT

Your comment made me smile this morning, Baylee. 😊

Re: Referrals not cleared?

CrazyMermaid — Wed, 15 Oct 2025 16:52:23 GMT

kindred spirits. I am always grateful for Zazzlers who check every sale and share with the rest of us!

Re: Referrals not cleared?

CrazyMermaid — Wed, 15 Oct 2025 19:06:56 GMT

I just hope that this doesn't delay our payment again. Usually I have received my payment by this time of day on the 15th. Last month it was a day late......

Re: Referrals not cleared?

JerryLambert — Thu, 16 Oct 2025 17:11:28 GMT

I have one from 8/29 that hasn't cleared.

Re: Referrals not cleared?

Barbara — Sat, 18 Oct 2025 18:40:35 GMT

I just now realized something: If our referrals from August and September are cleared this month, the payout for them will occur in December--at least a month late--and if they don't get around to clearing them until November, the payout won't occur until next year. And what if we experience a lean month?

I sure hope they backdate what we're owed.