topic Request to Verify 16-Year Old Account by Adding Cell Phone # in Ask a Question

Request to Verify 16-Year Old Account by Adding Cell Phone #

BabyGrogu — Sun, 23 Nov 2025 01:14:04 GMT

I received an email that said that I have a message on Zazzle, but when I try to view the message it wants me to verify my 16-year old account by adding a cellphone #. The problem is that I don't have a cellphone.

The message is from a buyer asking a question. I would like to respond to them but can't at this point.

How can I get this resolved?

FYI: I have been a creator on Zazzle for over 16 years and have sold over 2500 items over the years.

FYI: I tried to use Zee (the Zazzle AI), but it is basically useless.

Re: Request to Verify 16-Year Old Account by Adding Cell Phone #

waterart — Mon, 24 Nov 2025 23:58:23 GMT

Contact Zazzle support, they will verify you without a cell phone

Re: Request to Verify 16-Year Old Account by Adding Cell Phone #

BabyGrogu — Tue, 25 Nov 2025 00:59:10 GMT

Thanks, but I don't see a way to contact a human. It seems that the only support available is their AI (Zee). It tried to help me, but couldn't. It then asked if I wanted to speak to a human and then ghosted me.

Re: Request to Verify 16-Year Old Account by Adding Cell Phone #

Zorinda — Tue, 25 Nov 2025 01:10:53 GMT

Awhile ago a link was posted, I think by James (?) where you could submit info to Zazzle and they’d fix it. That’s how I got it resolved. Do a forum search on account verify and you should find it. It was around 6 months ago if I’m not mistaken.

Re: Request to Verify 16-Year Old Account by Adding Cell Phone #

Badeesie — Wed, 26 Nov 2025 01:45:28 GMT

The old links I found for non-supported countries and the like now link to Zee.

Re: Request to Verify 16-Year Old Account by Adding Cell Phone #

Mark — Thu, 27 Nov 2025 12:45:38 GMT

Hey @BabyGrogu,

I'm sorry to hear you have had issues verifying your account and contacting Zazzle. We have reached out to you via email to help.