topic Re: Where Did The Frames Go? in Ask a Question

Where Did The Frames Go?

KeegansCreation — Tue, 13 Jan 2026 17:56:24 GMT

There used to be a ton of frames, lines and shapes in the design tool under elements. Now all I see are the legacy shapes (square, circle, triangle), a single solid line and a way to add a QR code. I looked all around the design tool to see if they moved but I can't find them. Does anybody know where they are? Is this just a glitch?

Re: Where Did The Frames Go?

ColsCreations — Tue, 13 Jan 2026 18:17:25 GMT

I tried some Saved Designs and a new CYO bank and am still seeing the panel with all the usual options. (Firefox).

Re: Where Did The Frames Go?

KeegansCreation — Tue, 13 Jan 2026 18:28:19 GMT

Uh oh. Could this be an A/B test? Is anybody else not seeing this?

Re: Where Did The Frames Go?

Cat — Tue, 13 Jan 2026 18:43:01 GMT

I'm seeing the full menu of options too. I'm using Windows 11 and Edge, what OS & browser are you using?

Re: Where Did The Frames Go?

KeegansCreation — Tue, 13 Jan 2026 18:45:53 GMT

I'm using Windows 11 and Edge too. They were there before Christmas (I haven't been in the design tool since before Christmas). I popped over to Chrome and they showed when I was in Chrome. Just not in Edge.

Re: Where Did The Frames Go?

Sara_H — Tue, 13 Jan 2026 18:54:14 GMT

Firefox - windows 10 and I've not got them either @KeegansCreation

yet if I go to vivaldi (chrome based)

Re: Where Did The Frames Go?

ColsCreations — Tue, 13 Jan 2026 18:58:01 GMT

I just tried in Opera and Edge, not-signed in, and the options are there, the panel is just a little bit different as a guest. (I didn't try those browsers as a signed-in account on my own designs because it now requires fetching a 6-digit code from an email instead of just entering your password. Ugh.)

Is this happening on everything for you or just a specific product type? Also, is there possibly old text still in the search box at top of panel that would be eliminating all the options from showing?

Re: Where Did The Frames Go?

KeegansCreation — Tue, 13 Jan 2026 18:58:14 GMT

Weird. Same situation as me. Shows in Chrome. Not in Edge. Yet Cat sees them in Edge. I posted in Technical with screenshot and link to product where screenshot was taken. I am curious if a moderator goes into my product if they will see them.

Re: Where Did The Frames Go?

KeegansCreation — Tue, 13 Jan 2026 19:00:34 GMT

I tried from 3 different products in Create Your Own (so there wouldn't be old text). I also went into Personalize on random products picked from the MP and still didn't see them when I opened Elements in their products.

Re: Where Did The Frames Go?

ColsCreations — Tue, 13 Jan 2026 19:11:57 GMT

I just tried the backpack in Firefox (signed in), and then Opera, Chrome and Edge as a guest. I got the full options panel in all of them.

Re: Where Did The Frames Go?

BKMuir — Tue, 13 Jan 2026 20:30:49 GMT

I'm on Firefox and do not see the multiple frame options ( I don't use them that frequently, so not missing them).

Re: Where Did The Frames Go?

Heather36 — Fri, 16 Jan 2026 04:39:20 GMT

I was able to see them a couple days ago and now I can’t find them neither

Re: Where Did The Frames Go?

Fiona — Fri, 16 Jan 2026 13:02:57 GMT

Hi all, we have confirmed that this is not a bug. This is an A/B test we're running onsite. We hope it will concluded next week. Apologies for the confusion.