topic Re: Customize Option Disabled for Embossers in Ask a Question

Customize Option Disabled for Embossers

A_New_View — Wed, 25 Mar 2026 19:56:15 GMT

Hi. I am wondering why the option for customization is turned off for embossers. I can't even enable it. In the past, I have designed embossers before without this issue. Will customers still be able to personalize embossers without this option enabled? Is this part of the new design tool? I'm sure I'm missing something here - just trying to get clarification before I post this product.

Re: Customize Option Disabled for Embossers

Connie — Wed, 25 Mar 2026 21:02:37 GMT

The products like embossers and letterpress do have the customization turned off, to make sure that customers don't edit something that shouldn't be edited, and make the design unusable. Customers can still personalize whatever text you have set to be a template.

Re: Customize Option Disabled for Embossers

Sara_H — Wed, 25 Mar 2026 21:05:21 GMT

@A_New_View Have a read of the help file - it says to set customize to no when you publish for sale

https://help.zazzle.com/hc/en-us/articles/26615788027031-Designing-Embossers-Some-Concepts-and-Guidance

Embosser Customize button to no

It was like that before - nothing to do with the new design tool

Re: Customize Option Disabled for Embossers

A_New_View — Wed, 25 Mar 2026 21:28:20 GMT

Okay, thanks. My main concern was that I wasn't sure if the customer would still be able to personalize it, such as monogram/initials. It's been a while since I designed embossers, so I must have forgotten about that. Thanks.