topic Re: Zazzle not recognizing my Paypal email in Ask a Question

Zazzle not recognizing my Paypal email

LadyDawnMarie — Wed, 26 Oct 2022 12:41:19 GMT

When I put my Paypal email into the settings for payment I get an error message that says I have not provided a Paypal email and to please go to settings and enter one. The email account is a valid Paypal email so I don't know why Zazzle isn't recognizing that I'm entering one.

Re: Zazzle not recognizing my Paypal email

Mark — Wed, 26 Oct 2022 13:31:34 GMT

Hi @LadyDawnMarie,

We have reached out via email to help with this.

Re: Zazzle not recognizing my Paypal email

LadyDawnMarie — Sat, 29 Oct 2022 14:46:09 GMT

Thank you so much for your help!

Re: Zazzle not recognizing my Paypal email

mairinstudio — Fri, 18 Nov 2022 07:02:47 GMT

I have the same problem with the payment setting. All my payment information is correct and my PayPal email is valid. I have received all my last monthly payments without any problem. But now an error message "your payments setting are incomplete" just remains. Hope it can be solved soon.

Re: Zazzle not recognizing my Paypal email

Mark — Fri, 18 Nov 2022 14:13:27 GMT

Hey @mairinstudio,

I have reached out to you via email to get this sorted. I'll be happy to help from there.

Re: Zazzle not recognizing my Paypal email

mairinstudio — Fri, 18 Nov 2022 19:03:11 GMT

Thank you for your help, Mark. At the moment the "payment setting revision required" message has disappeared.

Re: Zazzle not recognizing my Paypal email

mairinstudio — Wed, 11 Jan 2023 07:29:24 GMT

Mark, again I have the same problem with the payment setting this month. All my payment information is correct and my PayPal email is valid. I have received my November payment without any problem. But now an error message "your payments setting are incomplete" just remains. Hope you can help me with this issue again.

Re: Zazzle not recognizing my Paypal email

Pádraig — Wed, 11 Jan 2023 13:44:38 GMT

Hi @mairinstudio,

I'm very sorry to hear that you're experiencing this issue again. It looks like everything is in order with your settings now. Are you still experiencing difficulties here?

Thanks for your patience,

Pádraig.

Re: Zazzle not recognizing my Paypal email

mairinstudio — Wed, 11 Jan 2023 15:56:46 GMT

Hi Pádraig. It seems that everything is fine now. Thank you very much!