topic Poor Printing - Mugs in Ask a Question

Poor Printing - Mugs

DAK13 — Mon, 16 Jan 2023 21:46:25 GMT

My sister bought 2 of my designs on 11 oz mugs and the printing was lousy. Someone had over-contrasted the image so the black ink lines bled and merged and the colors were off. Check the images below -- How can this be corrected? Will zazzle do a second printing for no charge? The lack of control is really aggravating. Thanks!

Re: Poor Printing - Mugs

DAK13 — Mon, 16 Jan 2023 21:47:49 GMT

Re: Poor Printing - Mugs

idraw — Mon, 16 Jan 2023 22:08:08 GMT

@DAK13

Heres the info on returns and replacements:
https://www.zazzle.com/returns

Free Returns Exchange, credit or refund guarantee for all orders.
If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.

Re: Poor Printing - Mugs

DAK13 — Mon, 16 Jan 2023 22:15:20 GMT

Thanks idraw.
What a shame there is not better control at the printers. As a relative newbie I hope this does not happen often.

Re: Poor Printing - Mugs

Mark — Tue, 17 Jan 2023 11:22:21 GMT

Hey @DAK13,

Sorry to hear that this happened. If your sister reaches out to our customer support team, a member of the team will be more than happy to help - support@zazzle.com

Re: Poor Printing - Mugs

whimsywhim — Tue, 17 Jan 2023 12:48:28 GMT

I am respectfully requesting that Zazzle contact their printers and ask them to do quality control. There are several complaints of poor printing, including printing upside down on cards. That happened to a customer of mine. I told her to contact customer support, but she said she could still use them. Nevertheless, there was another very recent complaint from another designer regarding the exact same thing - printing upside down.

Clearly, the printers are not doing even the most basic quality control. This turns customers away not just from the designer but from Zazzle itself.

Re: Poor Printing - Mugs

DAK13 — Tue, 17 Jan 2023 18:29:41 GMT

Thanks, whimsywhim. I am new here since November and hope this bad printing does not continue. I may delete my mug products so nobody else gets a bad deal. If it continues on mugs and other products I will delete the store - which sucks because I have spent months setting it up.

Re: Poor Printing - Mugs

whimsywhim — Tue, 17 Jan 2023 20:02:17 GMT

You're welcome.

This hurts everybody, including Zazzle.