topic Earnings over 60 days not cleared? in Ask a Question

Earnings over 60 days not cleared?

ashleetownsend — Tue, 24 Jan 2023 05:06:13 GMT

Hoping someone has a quick answer for me that I missed as I was reading through everything. I have some earnings that are over 60 days old and are still pending. Everything I’m reading says earnings clear at 30 days. Is this normal? How long do we normally have to wait for earnings to clear? Thanks!

Re: Earnings over 60 days not cleared?

idraw — Tue, 24 Jan 2023 07:09:58 GMT

@ashleetownsend
I checked a couple of my products in royalty history dated around 11/22/22, they were definitely paid. But in earnings history these same products for the same dates still show pending. It seems to be a tiny glitch, the system ‘forgot’ to reconcile them in earnings history. Check your same product using royalty history and earnings history. . I would go by the royalty history showing paid, since it was definitely paid. Definitely can be confusing, I understand why you asked. Hope that made sense.

Re: Earnings over 60 days not cleared?

Mark — Tue, 24 Jan 2023 13:55:26 GMT

Hi @ashleetownsend,

I passed this onto the team now and I will let you know as soon as I hear back.

Re: Earnings over 60 days not cleared?

ashleetownsend — Tue, 24 Jan 2023 14:22:23 GMT

Thank you Mark!

Re: Earnings over 60 days not cleared?

ashleetownsend — Tue, 24 Jan 2023 14:24:07 GMT

Thank you very much! I went back and compared the two and you are correct. The royalty history is showing paid but the earnings history is showing pending.