topic Re: Is formatting for contractions removed in Collection emails? in Ask a Question

Is formatting for contractions removed in Collection emails?

Baylee — Mon, 02 Oct 2023 18:25:54 GMT

I've used some contractions such as 'I'm' and 'it's' in my collection emails and I'm wondering how they will appear to customers. When I send a preview email to myself, it shows them correctly but the preview within the collection itself shows them as gibberish.

Since the fine print gives this disclaimer, I'm not sure which version to believe: Note: All formatting, links, and html will be removed before the email is sent.

Writing without contractions sounds too formal, so I'm hoping this can be addressed to assure they appear correctly. Thanks!

Re: Is formatting for contractions removed in Collection emails?

idraw — Mon, 02 Oct 2023 21:48:41 GMT

@Baylee
Just guessing here, but what you say you are seeing as gibberish may be html formatting inside the email which makes it sendable. Since your preview email shows correctly when you receive and open it, sounds like there is no problem.

Re: Is formatting for contractions removed in Collection emails?

Baylee — Tue, 03 Oct 2023 00:03:08 GMT

Ahhhh.... that makes sense @idraw. Since I know diddlysquat about html, I'm going to take your word for it and hope it's good as is then. 😋

Re: Is formatting for contractions removed in Collection emails?

idraw — Tue, 03 Oct 2023 00:59:49 GMT

HTML is available here when you post. html

Re: Is formatting for contractions removed in Collection emails?

idraw — Tue, 03 Oct 2023 01:20:08 GMT

This is what you see—

See screenshot

To simplify, this is the html that you don’t see—

See screenshot

the indicates paragraph opening and then closes it.

Re: Is formatting for contractions removed in Collection emails?

Scott — Tue, 03 Oct 2023 22:55:09 GMT

Contractions should appear just fine. Can you share a screenshot of what you're seeing?

Re: Is formatting for contractions removed in Collection emails?

Baylee — Wed, 04 Oct 2023 16:12:51 GMT

This is how the email appears from within the collection management system @Scott:

Hi!

Thank you so much for supporting my artwork with your recent purchase!
I'm glad you found what you were looking for. 🙂

Did you know it's part of a coordinating design set? Here it is, in case you missed it!

Warm regards,
Barbara, Designer

Re: Is formatting for contractions removed in Collection emails?

Scott — Thu, 05 Oct 2023 03:21:50 GMT

Thanks for this. We'll get it fixed.