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Zero royalty earned

OrchardBerry — Thu, 20 Jul 2023 17:17:36 GMT

Can anyone figure out why I received no royalty for this sale? It was for a large poster that they added a frame to. I’m stumped

Re: Zero royalty earned

Cat — Thu, 20 Jul 2023 17:26:42 GMT

That's a weird one - it looks like the price for the poster was negative $45 - I have no idea what that means!

Re: Zero royalty earned

CrazyMermaid — Thu, 20 Jul 2023 18:08:50 GMT

I had the exact same thing happen to me for the exact same product.

I am not a member of the promoter program. I don't remember this ever happening.

Re: Zero royalty earned

OrchardBerry — Thu, 20 Jul 2023 18:34:04 GMT

I am a member of the promoter program so I don't think that has anything to do with it. And like you I don't remember this ever happening before. Maybe it's a bug?

Re: Zero royalty earned

Laura — Thu, 20 Jul 2023 18:55:13 GMT

Could be related to Colleen's explanation of adding a frame to the purchase of a poster: https://community.zazzle.com/t5/pro-basic-private/another-weird-math-problem-for-royalty-received/m-p/78782

Re: Zero royalty earned

OrchardBerry — Thu, 20 Jul 2023 20:07:27 GMT

That certainly sounds like the same situation, which is not fair at all as everyone is getting paid but the designer 😞

Re: Zero royalty earned

CrazyMermaid — Thu, 20 Jul 2023 22:23:01 GMT

All I can say is, is that it doesn't happen very often. It does leave a bad taste in my mouth though. I will just look at the bottom line at the end of the month and consider this a cost of doing business on Zazzle.

Re: Zero royalty earned

Cat — Thu, 20 Jul 2023 22:37:44 GMT

I agree - it's totally unfair. Seems like a flaw in the way the calculations are done and it should be corrected.

Re: Zero royalty earned

OrchardBerry — Fri, 21 Jul 2023 00:48:19 GMT

Not much else you can do 🤷‍♀️

Re: Zero royalty earned

ColsCreations — Fri, 21 Jul 2023 06:03:27 GMT

Yeah, with posters being 50% off right now, that's what happened. The customer gets 50% off the print AND the upcharge for the frame but when calculating earnings they use the full non-discounted cost of the frame that the customer didn't actually pay and when you combine a high-ticket upcharge like a frame with a big discount like 50% off, it's no bueno, a zero-sum game. These two examples do seem to show though that when the calculations result in a negative gross royalty, they stop it at zero and don't actually ding your earnings. So that's something. 😵

Re: Zero royalty earned

Mariholly — Fri, 21 Jul 2023 08:17:44 GMT

I have had the same problem. The answer Z was that the product had a great discount and also when adding the frame the calculation is that and that calculation was correct. Well, I also expressed that it seemed very unfair to me and that I couldn't understand what kind of calculation was done so that my royalty was zero. His response was that they were working on it... It's their company and it's their rules, I understand it and I think they'll want to fix it, if not, I don't want to sell posters or I don't want them to be sold framed. I don't want my work to go up in smoke... This will continue to happen every time there is a big discount and a poster is bought with a frame, in my case it wasn't a third-party sale, so I think that doesn't matter, simply because the value of the frame is higher than that of the poster and because of the way the discount is applied in the calculation, the final number is 0.

Re: Zero royalty earned

KeegansCreation — Fri, 21 Jul 2023 09:47:49 GMT

Good grief! I used to be bummed that no one ever added a frame to one of my posters but now I'm relieved. 😲

Re: Zero royalty earned

PAZP — Fri, 21 Jul 2023 15:14:37 GMT

Had something similar happen about a month or so ago except I made a few cents on the sale. I didn't understand Z's explanation after I emailed them but I moved on. It's disappointing and a bit discouraging.

Re: Zero royalty earned

LMGildersleeve — Fri, 21 Jul 2023 17:45:55 GMT

After reading this, I may just eliminate my posters all together. It's not like we make a lot of money when posters sell without a frame. So why bother selling them now with a frame regardless of a sale or not. The whole point was to hope the customer added the frame in the first place.

That policy doesn't sit right with me.

Re: Zero royalty earned

PAZP — Fri, 21 Jul 2023 20:35:47 GMT

I just read @ColsCreations post and may change all my poster insitu posts to show without frames and see what happens. https://community.zazzle.com/t5/pro-basic-private/another-weird-math-problem-for-royalty-received/m-p/78782

Re: Zero royalty earned

Cat — Sat, 22 Jul 2023 04:06:53 GMT

Interesting point. I was feeling like I should have made my posters more standard sizes so the frame would be an option, but now I'm thinking I'm glad I didn't!

Re: Zero royalty earned

Mariholly — Tue, 25 Jul 2023 07:09:47 GMT

It happened again. This time it is a third-party sale.

Re: Zero royalty earned

CarlaRolfe — Tue, 25 Jul 2023 12:10:40 GMT

This exact same thing happened to me just yesterday. Customer purchased a framed poster that netted a ZERO royalty for me.

Prodesigner support explained the math shakes out when a customer adds options then uses a "high level discount". I'm not sure what math they're using that turns a $200+ sale into $0.00 royalty for the designer of the product.

Re: Zero royalty earned

SimplyDesigned — Tue, 25 Jul 2023 14:54:03 GMT

@Scott would you or another mod be able to chime in on why folks aren't getting a royalty when someone purchases a poster and a frame for it? It just doesn't seem like correct math or that it's fair. I don't sell many posters but we all know how funky Zazzle math can be. Help us make it make sense mods ♥️

Re: Zero royalty earned

Mariholly — Wed, 26 Jul 2023 00:14:41 GMT

Hahaha, I think those were exactly what I was saying when I got the reply Z... How can something like this happen...