topic Re: Google Chrome: Collection issue in Ask a Question

Google Chrome: Collection issue

LynnRose — Thu, 11 Jan 2024 06:08:00 GMT

Hi,
I waited 24 hours thinking it was a zazzle glitch and kept checking this forum to see if anyone else was having the same problem, but it seems to be just me.
I use Google Chrome.
Yesterday morning (UK time, but I always use zazzle.com) I went to my page as always here and no collections showing - it says 'No collections found'
To cut a long story short, I did all the usual stuff, cleared cookies/cache/checked other zazzlers collection pages.
I tried another browser, 'Vivaldi' and all works as it should.
So it seems to be a Google Chrome issue?
I uninstalled it and re-installed it, but that didn't work.
I can see the collections if I use the 'mbr' in the URL here

Has anyone any idea how to fix this?

Re: Google Chrome: Collection issue

Sara_H — Thu, 11 Jan 2024 09:49:25 GMT

@LynnRose I use Vivaldi (and in the UK) and couldn't see your collections from that link. Also tried firefox/opera on windows - nothing on those browsers either. I went to your store front and there are no collections.

One thing you can do is make sure their attached and viewable- edit a collection - top right in the Collections Channel - ensure that they're enabled in the Your Stores tab and assigned as they should be (click to save)

That's really strange though if they were there before.

If they don't appear in say 72 hours (the site is behind on indexing I believe), I would report it in the technical forum with screenshots etc

At least they're still on your member profile so that's good news at least!

Re: Google Chrome: Collection issue

LynnRose — Thu, 11 Jan 2024 10:49:26 GMT

Hi & thanks for replying.
I have checked everything as suggested and yes, 'enabled' was all fine.
Yes, they were all there the day before yesterday.
I shall do as you said and wait 72 hrs, so I will report to the tech forum on Saturday morning 13th - UK time 😊
Admin won't be working, but patience is a virtue lol 😀
You never know, it may resolve itself by then.
Thanks again 🥀

Re: Google Chrome: Collection issue

Sara_H — Thu, 11 Jan 2024 10:53:12 GMT

@LynnRose Patience is a virtue! I wear a hat of patience everyday 😂 Cross fingers it sorts itself out for you.

Re: Google Chrome: Collection issue

Jadendreamer13 — Thu, 11 Jan 2024 16:14:30 GMT

The last viewed date—which had not been updating in the last 3 days—just updated today. So, the indexing problem seems to have been resolved.

Re: Google Chrome: Collection issue

LynnRose — Fri, 12 Jan 2024 06:30:38 GMT

Well, I decided to try something else, as I woke this morning to all the collections still missing.
I picked a collection from my member account. Was still showing as enabled in the marketplace and 'your stores,' so I clicked the 'Your Stores'...yes, the tick still there in the correct store, but I clicked the 'Save' button anyway.
It worked! The collection magically showed up!
So I have just finished doing the same with each collection.
For me anyway, they all show up logged in and logged out.
Why this happened is a mystery, but at least if it happens to anyone else, they might see this and resolve it quicker.

Re: Google Chrome: Collection issue

Sara_H — Fri, 12 Jan 2024 09:34:29 GMT

@LynnRose Hooray! Can confirm I see 97 collections in your store!

Re: Google Chrome: Collection issue

Windy — Fri, 12 Jan 2024 13:33:28 GMT

@Heather this thread may provide more of the kind of feedback you have asked for in your recent thread about testing the cross sell collections.

Re: Google Chrome: Collection issue

Heather — Fri, 12 Jan 2024 16:34:05 GMT

Hi All - Sometimes our site needs to re-index which can cause a delay in collections showing up. Please let us know if you still see this to be an issue, but it should be resolved. Thank you!