topic Re: Mod Tip: Reasons for Cancellations in Share Your Tips & Tricks

Mod Tip: Reasons for Cancellations

ColsCreations — Mon, 07 Mar 2022 07:05:11 GMT

Sometimes there will be a valuable gem of general information in a Mod's response to a specific issue/person and as such it goes unnoticed by the wider audience who might not be interested in the thread title it's buried in. I thought it might be a good idea to save such info in it's own post so it can be more easily found.

Here's one such gem from Emma which originally appeared here Mar 3, 2022
:feedback-suggestions/cancellations-a-woe-for-me

Re: Mod Tip: Reasons for Cancellations

Wildart — Mon, 07 Mar 2022 08:05:48 GMT

I think I have seen this happen a number of times on my royalty history, often in fact. where a customer orders,cancels then re orders the same item again. So its a win-win inmo..

Re: Mod Tip: Reasons for Cancellations

JerryLambert — Mon, 07 Mar 2022 19:18:48 GMT

I wish they would/could program the reporting to auto-delete sales that are cancelled within 24 hours, sales that were rejected due to either fraud or confirmation, and auto-delete cancelations that reorder within 24 hours.

The first thing I saw when I opened my report today was a $32.90 royalty from this morning sitting on a pink background. I don't need to see that. It only makes me sad.

Re: Mod Tip: Reasons for Cancellations

Emma — Tue, 08 Mar 2022 22:38:49 GMT

Hi @ColsCreations ,

Many thanks for sharing the post on the Tips & Tricks forum, your reasoning for sharing here is a great idea and very much appreciated 🙌

- Emma 🌻

Re: Mod Tip: Reasons for Cancellations

Deb — Wed, 30 Mar 2022 20:43:40 GMT

Yeah I especially love it when I see an order with 'none'.. then 30 minutes later a cancellation and comes back as a third party where I lose 15% - I wont even mention the self referrals I lose this way.

Re: Mod Tip: Reasons for Cancellations

Connie — Thu, 14 Apr 2022 17:18:53 GMT

It would be fabulous if we could see the immediate cancellations vs. the returns. Even more fabulous would be if we could see if the customer ordered something different, or cancelled the order altogether! I have a bunch of cancellations where it is obvious that the customer cancelled and then reordered the same product almost immediately. I'm not worried about those, even if I occasionally do lose a referral. I'd rather the customer catch their mistakes right away, than after they actually receive the product. But there are a few products that were cancelled and not re-ordered, and it would be extremely helpful from a designer's point of view to know if they ordered another similar product from a different designer that caught their eye, or if they cancelled the order altogether! Some of this could be figured out just by knowing WHEN they canceled the order (self-cancellation before shipping, or a return after they received the product.)

Re: Mod Tip: Reasons for Cancellations

Deb — Thu, 14 Apr 2022 17:41:18 GMT

@Connie wrote:
It would be fabulous if we could see the immediate cancellations vs. the returns. Even more fabulous would be if we could see if the customer ordered something different, or cancelled the order altogether! I have a bunch of cancellations where it is obvious that the customer cancelled and then reordered the same product almost immediately. I'm not worried about those, 1 -even if I occasionally do lose a referral. I'd rather the customer catch their mistakes right away, than after they actually receive the product. But there are a few products that were cancelled and not re-ordered, and it would be extremely helpful from a designer's point of view to know 2 - if they ordered another similar product from a different designer that caught their eye, or if they cancelled the order altogether! Some of this could be figured out just by knowing WHEN they canceled the order (self-cancellation before shipping, or a return after they received the product.)
I agree completely!
but I will add to the blue highlighted text -
1. I DO care if I lose a referral. there should be no reason a referral should be lost if the customer cancels and re-orders - the fact that we brought them to zazzle is enough to retain our referral
2. I have to wonder - was it the products below ours that drove them to order something different? Would they have if instead our collection was directly under?
Just my 2 cents