topic Re: Replace Product question in General Zazzle Discussion

Replace Product question

Scott — Mon, 23 Jan 2023 17:36:05 GMT

A user in the Instant Downloads conversation brought up a topic that veered away from digital, so I'm moving it into its own conversation. This is to allow digital conversation to stay focused while still allowing us to have the conversation.

The first half of the post can be found here, and the rest of the post is below.

Replace Product: I've been waiting for this new feature so I can fix the backside of my many cards in the backend that still look like this with huge text (as mentioned above) so I have to keep them hidden for now! Like maybe some other's, my backside text was originally Locked by me, so only I can unlock it and fix it via Replace Product. I know many other's are still asking in the forums when can we ALL get this "Replace Product" tool in our stores (to fix that backside huge font size glitch problem, or tweek text anywhere on cards to be more appealing maybe, or fix a typo, or to add template boxes where there are none and should have been to make it easier for the customers, or to click on a photo they inserted and click the Force photo replacement by customer...). It would be so helpful to have this Replace Product tool! 🙂

Sadly, unless or until I am given the "Replace Product" tool in my store I cannot offer many of my cards for sale for Digital Download or Regular Print the way they are now, mostly due to the backside problem, as mentioned above. And having this new tool would also come in handy to also tweak some other older product items, even Posters with text...not sure if that was part of the Replace Product tool yet or any other products added to the feature, by those who had access to it.

Is it possible for our stores to get this "Replace Product" feature soon, so we can start utilizing it? Still hoping we can 🙂

Thank you!

Re: Creator updates for upcoming Instant Downloads feature

AudreyJeanne — Sat, 21 Jan 2023 19:01:54 GMT

Replace Product has been available for quite a while.

Go to EDIT. After you make the changes to your product hit DONE. Then you should note under the same place you would normally say "SELL" is the option "REPLACE PRODUCT."

They say it could take up to 5 days for the process, but I have noticed they are often completed in a day or so.
Audrey

Re: Creator updates for upcoming Instant Downloads feature

plumb4me — Sat, 21 Jan 2023 20:14:28 GMT

Not everyone has access to the replace product tool, at this time. 🙂

Re: Creator updates for upcoming Instant Downloads feature

tamirazdesigns — Mon, 23 Jan 2023 17:20:59 GMT

Thanks for trying to help. Unfortunately as of now, my store and many other's still do NOT have the Replace Product feature. We edit, click done, and still only the sell button listed there. I check now and then to see if Replace Product has come to my store, but still no. I know other's have had it for several months now.

So when hopefully, can the rest of us get this Replace Product feature? Sure would help to use it for my Digital Downloads too now! ‌‌🙂‌‌

Re: Creator updates for upcoming Instant Downloads feature

AudreyJeanne — Sat, 21 Jan 2023 20:48:09 GMT

I'm sorry, I was not aware of that 😞 It's a really incredible option I hope it is released soon for all. Audrey

Re: Creator updates for upcoming Instant Downloads feature

tamirazdesigns — Sat, 21 Jan 2023 21:26:31 GMT

Mods can you please FIX my above post to not have all that white space before and after. Sorry but I keep having problems trying to type on this new forum. Using my Samsung phone. And tried with Samsung tablet. Keeps freezing and text jumping around and takes long just to post. And really miss the old forums and the ability to not be timed out to edit message, or delete message to start over. 😞 Cannot post here like used to. Thanks

Re: Creator updates for upcoming Instant Downloads feature

almdrs — Sun, 22 Jan 2023 15:16:36 GMT

You can delete that post if you want.

Re: Creator updates for upcoming Instant Downloads feature

Cat — Sun, 22 Jan 2023 18:49:17 GMT

Is there some way to delete a post on this forum? I've never been able to find that option.

Re: Replace Product question

Scott — Mon, 23 Jan 2023 17:38:38 GMT

The Replace Product feature is slowly being rolled out. I'll ask around to find out where things stand with this. I do know that it was paused around the holidays so that the team could focus on reviewing customer orders.

You can edit or delete a post for the first 60 minutes. After that the post it kept as-is to assist with readability. Back on the old forums we had users who would go back and edit their post, which was damaging to conversation. If you (everyone) didn't notice this then I guess that's a good thing.

Finally, I'd suggest that everyone start using the Preview tool that's in the top right corner of the text input field. When you type in your response just look to the top right of the text box and you'll see the Preview button. If you click the button it'll show you your post exactly how it'll appear once you submit. This should help you proofread a bit better, and avoid needing to submit multiple edits for a two-sentence response.

Re: Creator updates for upcoming Instant Downloads feature

idraw — Mon, 23 Jan 2023 19:00:41 GMT

@AudreyJeanne
Maybe Replace Product is available for some, but I do not have it as of yet.
@Scott
Why is it taking months for the rest of us to have this tool?

Re: Creator updates for upcoming Instant Downloads feature

Windy — Mon, 23 Jan 2023 22:13:19 GMT

How can you delete a post?

Edit: I am trying to delete this post and I see no way to do it.

Re: Replace Product question

JulieV — Fri, 03 Mar 2023 09:49:12 GMT

Would be nice for everyone to be on the same playing field. Hopefully, will not be too long before all creators have access to this feature.

Re: Replace Product question

SeanaDG — Mon, 06 Mar 2023 00:11:54 GMT

Really looking forward to having replace design option, there are quite a few products I would like to tidy up, esp early ones, but I don’t want to create a new product when I have shared the links externally in a lot of places.

Re: Replace Product question

chuamishael — Tue, 14 Mar 2023 03:06:05 GMT

what if we want to edit with better quality image? or resize the image, base on customer review, let's say the image is not good for larger size products. becuase we have no idea back then. although it was sold for smaller size product, now we want to sell it for better quality and larger size resolution... etc... you know... we want this modification... hate to delete a trending product just for the resize after several years.

Re: Replace Product question

LDS222 — Sat, 25 Mar 2023 15:47:33 GMT

I agree, I definitely could use this tool to optimize many products; Scott is there an update when it will be completely rolled out to everyone?

Re: Replace Product question

LDS222 — Wed, 29 Mar 2023 20:47:00 GMT

Scott is there an update when it will be completely rolled out to everyone? I agree, I definitely could use this tool to optimize many products in my stores!

Re: Replace Product question

GraphicAllusion — Thu, 30 Mar 2023 00:36:26 GMT

It is so frustrating to not have access to the Replace a product option. I have literally, dozens (perhaps hundreds) of products that I created years ago that are crying out to be helped. For instance, I have a steampunk wedding invitation in my wedding store that's had hundreds of views - but no sales - because the layout and typography is all wrong. I created it back in the day when I really didn't know what I was doing. I'm itching to get in there and fix it up but without being able to Replace it, if I recreate it I'll lose all those views. 😭

Re: Replace Product question

SeanaDG — Thu, 30 Mar 2023 00:44:18 GMT

Yes, yes, exactly!

Re: Replace Product question

Barbara — Thu, 30 Mar 2023 12:07:39 GMT

The replace-product feature may not help with those older products you're referring to. It sounds as if you may have to bite the bullet and remake those products. We can change sizing issues, bad positioning, fonts, blatant errors, and I believe (though I haven't tried) we can replace an image with a better version. One thing we can't do is add templates where they didn't exist before. I know this because I tried. I ended up remaking those products, grumbling the whole time.

Colorwash's Home

Re: Replace Product question

vhCreativePhoto — Thu, 27 Apr 2023 17:07:18 GMT

I'll add my voice to this thread. I do not have the replace button, but as I'm in the process of revising a lot of my older work, also created when I didn't understand the process (especially with templates), it would be great if the moderators would roll this out to everyone WITH all the options to make changes fully compatible with all the products. As I have revised several products over the past couple weeks, I've noticed it adds a secondary item for sale, although I "thought" I was modifying it as the listing tools provides the option for "MODIFY DESIGN" and to me, that indicates you can make changes!!

I suppose that I'll go back to those older designs and add a link to the newly revised design at the beginning of the description area in hopes I can move traffic over successfully until Zazzle offers its creators more options.