topic Re: payment issue in General Zazzle Discussion

payment issue

digitalpri — Sat, 15 Apr 2023 07:26:29 GMT

How to resolve the error that says "the address you've entered does not match the US Postal Service records."

Re: payment issue

Sara_H — Sat, 15 Apr 2023 12:51:00 GMT

@digitalpri It depends on what setting's you have in your account and your home address. If you live in the US check out https://www.postgrid.com/why-is-my-address-not-valid/ and see if it's just a typo (i.e extra space). If you're not in the US - you need to check your account settings and set the country accordingly

Re: payment issue

Sneha — Wed, 03 May 2023 09:43:55 GMT

I don't live in US still I'm getting same error that says "the address you've entered does not match the US Postal Service records." I have set my country correctly. What should I do?

Re: payment issue

Sara_H — Wed, 03 May 2023 11:26:45 GMT

@Sneha

You should have your Country set in the Payee Information dropdown

https://www.zazzle.com/my/earnings/paymentsettings and then by completing your home address details and in the Tax Information, select your country too. Submit to save

If this still errors out, perhaps try to complete this on an international domain ( i.e for me it's .uk)

If this fails - you would need to contact zazzle support directly and ask them to help.

Re: payment issue

vinathie — Wed, 12 Jul 2023 12:17:51 GMT

Hi, i had same problem as you. How did you solve it?

Re: payment issue

Taniya_Bartwal9 — Thu, 03 Aug 2023 13:07:56 GMT

Your problem solved now did you receive your payment.

Re: payment issue

Tabby — Tue, 31 Oct 2023 11:22:59 GMT

Hi @Sara_H

I am a UK citizen living in South Africa and I cannot seem to get my payment settings saved without getting this error message: "Hmm, the address you've entered does not match the US Postal Service records. Please double check the following to ensure timely delivery: House or Box Number"

I have entered my address exactly as it is in my PayPal account.

Any advice? And what do you mean by "complete this on an international domain"? Do you mean using a VPN here in South Africa and selecting the UK?

Thanks in advance.

Tabby

Re: payment issue

Sara_H — Tue, 31 Oct 2023 13:18:08 GMT

@Tabby Depending on the local domain to yourself as opposed to completing the form on the .com. I'm in the uk so my local domain is .co.uk. I don't use a VPN as I don't need to.

You can log in to any of the international domains using your .com log in details.

Good Luck!

Re: payment issue

moddies — Sat, 11 Nov 2023 22:30:33 GMT

Hey everyone, I've correctly set my country to Morocco, where I currently live, to match my PayPal account. However, when I attempt to save my payment details, the Zazzle system keeps telling me: 'The address you've entered does not match the US Postal Service records.' I am not from the US, so what should I do? Is this just a temporary website technical issue that will be fixed soon? Please Help! 😫

Re: payment issue

Bharathay — Sat, 02 Dec 2023 15:16:13 GMT

Whenever I go to submit my address it is not getting submitted. It comes in writing.

Hmm, the address you've entered does not match the US Postal Service records. Please double check the following to ensure timely delivery: House or Box Number, Street

Re: payment issue

Inspirewire — Mon, 04 Dec 2023 17:20:47 GMT

You can still use the address as you entered it even though it doesn’t match US postal records. For your safety though, you probably shouldn’t post your full address and private info for everyone on here to see. Anybody with a computer can access these forums.

Re: payment issue

saurabhkrishan — Sun, 31 Mar 2024 09:11:36 GMT

how to resolve address is not recorded in US portal?

Re: payment issue

Mukesh03 — Wed, 10 Apr 2024 19:10:14 GMT

How to resolve the error that says "the address you've entered does not match the US Postal Service records."

Re: payment issue

lolitaloli — Thu, 11 Apr 2024 22:25:23 GMT

i have the same error im from algeria but the same error occurs to me what's the solution please

Re: payment issue

SunLives — Mon, 21 Oct 2024 23:02:32 GMT

me too the same error since 2022 and no solution

Re: payment issue

stevepaint — Thu, 19 Jun 2025 08:30:24 GMT

Not sure if your problem has been fixed, but I'm guessing it has not as I am in Brasil and I have much the same problem.

I live in the state of Santa Catarina and I set the check box to this, however when I save the details the system changes the state to Acre.

I have taken screen shots and sent them back to the person who has emailed me to say my payment details don't match, but as yet no response.

Perhaps Zazzle are happy to keep the money they have of mine rather than pay.

No such problems with stock photo sites, Redbubble or Teepublic 😡😠😡

Re: payment issue

James — Thu, 19 Jun 2025 10:44:43 GMT

Hi @stevepaint , please contact our customer care team and they will be happy to assist you with this. Details here.

Re: payment issue

stevepaint — Sat, 21 Jun 2025 18:37:50 GMT

Well as I replied to the support team who initially contacted me on the 29th May with screen shots of the exact problem and as yet they have not even responded to say they are dealing with the issue I have little confidence in customer care resolving the problem.

Re: payment issue

James — Mon, 23 Jun 2025 11:12:09 GMT

Hi @stevepaint you can just select "use selected address" once you have selected the correct address. It looks like the system has accepted whatever you have entered. This is a precautionary measure to ensure there were not spelling mistakes etc. The case you have is for W8 and there is delays here. Thanks.

Re: payment issue

stevepaint — Mon, 23 Jun 2025 20:38:07 GMT

Thank you for your reply James and yes you are quite correct it is related to the W8 form not matching my details. However the problem is related to the software of the site not accepting the inputting of Santa Catarina as my state and changes it to the state of Acre.