topic Help with adding Media in General Zazzle Discussion

Help with adding Media

dmboyce — Sun, 06 Jul 2025 18:09:16 GMT

This has been driving me batty for some time. I would love to know how to fix it. I hope my explantion makes sense.

One of the templates for adding media shows an invitation, an RSVP card, and an enclosure card.

I have made all three and added them to a collection. Why does the RSVP card not show? (see graphics)
What am I doing wrong?

Re: Help with adding Media

Sara_H — Sun, 06 Jul 2025 18:29:23 GMT

@dmboyce

Which blank did you start from on your RSVP? It could be that that it's look for a 3.5" x 5" card and your rsvp is a different size perhaps?

this is the size it's looking for https://www.zazzle.com/pd/spp/pt-zazzle_responsecard?cornerstyle=normal&envelopes=white&media=175ptmatte&printquality=4color&style=3.5x5

Re: Help with adding Media

dmboyce — Sun, 06 Jul 2025 19:43:04 GMT

yes, I made sure it was 3x5 card
This isn't the first time this happened. I got it to work one time, but for the life of me, I don't know what I did.
Thank you for responding. If you other ideas, send them my way!
Here's another example: same thing, the card is 3x5 and it shows in the collection in the correct place - rsvp card. It's got me so baffled.

Would love for a Zazzle employee to chime in with some suggestions.

Re: Help with adding Media

Sara_H — Sun, 06 Jul 2025 19:56:19 GMT

@dmboyce when did you design them? I've just checked your store by newest and the Lavender Purple Floral RSVP isn't there - could be an indexing thing

Re: Help with adding Media

dmboyce — Sun, 06 Jul 2025 21:00:43 GMT

I know what I did wrong!! I didn't pick the response card template; instead, I used the generic 3x5 card. Thanks for your help. I feel like such an idiot.

Re: Help with adding Media

dmboyce — Sun, 06 Jul 2025 21:01:11 GMT

I know what I did wrong!! I didn't pick the response card template; instead, I used the generic 3x5 card. Thanks for your help. I feel like such an idiot.

Re: Help with adding Media

Sara_H — Sun, 06 Jul 2025 21:01:21 GMT

@dmboyce that could be why - product hasn't fully indexed - give it a few days then check again

Re: Help with adding Media

Sara_H — Sun, 06 Jul 2025 21:04:03 GMT

@dmboyce Hooray! (not hooray that you feel silly) Happy you finally figured it out