topic Re: Not having items grouped correctly in General Zazzle Discussion

Not having items grouped correctly

shelleyw — Thu, 01 May 2025 13:47:20 GMT

Hello,

I have 12 invitations that are identical except for the accent color. Zazzle has grouped some but not all together. For example, two might be grouped together, another 4 might be grouped together, etc. I've requested that they all be grouped together, but no luck so far.

Any advice?

Thank you

Shelley

Re: Not having items grouped correctly

Mark — Fri, 02 May 2025 13:55:53 GMT

Hey @shelleyw,

Sorry to hear about this issue. We will reach out to you via email to help.

Re: Not having items grouped correctly

SuePerb — Fri, 08 Aug 2025 12:40:30 GMT

Mark none of my mugs are being grouped. As a rule I always aim to do at the very least a white font as well as a black one. Last time my mugs were grouped was 20th May. I’ve tried requesting grouping but that doesn’t work either. Please can you look into this for me. I’d appreciate that. Thanks. Sue

Re: Not having items grouped correctly

Mark — Fri, 08 Aug 2025 13:33:10 GMT

Hi @SuePerb,

I am sorry to hear that you are having this issue. We will contact you via email to help.

Re: Not having items grouped correctly

SuePerb — Fri, 08 Aug 2025 14:50:41 GMT

Thanks so much Mark. Happy to send requests for grouping if that helps to make it easier.

Re: Not having items grouped correctly

jophb — Fri, 08 Aug 2025 15:38:02 GMT

@Mark this is an ongoing issue for a lot of people for several months now. There is a thread here too:
https://community.zazzle.com/t5/technical-issues/problems-with-group-products/m-p/208729

Both auto and manual have not been working since late May it seems. I had even been e-mailing with Fiona some examples (because I have hundreds of items that haven't grouped) and she sent those to the tech team and they still didn't group.

Re: Not having items grouped correctly

Harmony — Sat, 09 Aug 2025 11:30:13 GMT

grouping has never worked properly for me since its inception. it always seems to pick and choose which products to group and never does the whole set