topic Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs in General Zazzle Discussion

Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 21 May 2026 02:44:08 GMT

Suddenly Zazzle is opening tons of new tabs, please make it stop. It's happening on both normal edits and transfers. It's making my browser chaos. And maybe this has something to do with why the replace tool is missing all of a sudden.

For a normal product, if I click in to one of my products, hit 'edit this design', it opens an entirely new tab for the design tool, while leaving the duplicate product tab I just hit the button on.

If you hit 'transfer design' (either from on the product page or from the backend product feed dropdown), choose the item you want to make, it opens one new tab (like it always has). Then when you hit 'edit this design', it opens the design tool in a second new tab.

It happens whether you are logged in or not. Both Chrome and Safari.

Saved designs link now to edit mode and save & exit jumps back. No way to enter product page!

Fiorenzo — Thu, 21 May 2026 04:00:43 GMT

Suddenly, when you click on a saved design, you are automatically directed to the edit mode (not to the product page as before). Then, when you click on "Save & Exit", you jump back to the saved designs screen, and not to the product page (as before). You have no way to enter the product page, which is a big issue.

This happens when you are logged in. When you are logged out, and you click on "Save & Exit", you get a popup with a choice of where you want to be redirected. This popup does not show when you are logged in, so I assume (and hope!) this is a bug. Please fix, heading back to the product page is crucial! Thank you!

Edit: happens on Windows desktops, tried with Chrome and Edge. The behavior changed just recently, worked fine 1 or 2 hrs ago.

Edit 2: The saved designs are (now?) listed in the tab "my products" of the account page. Not sure how it was before, if the tab was called "saved designs". I also noticed that the URL of that page says "https://www.zazzle.com/mbr/[my member number]/inprogress - never saw this before.

Edit 3: The "fallback" link to the saved designs via the (old) menu popup on the account page is also gone, so no way to test it out this way.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 21 May 2026 15:19:24 GMT

Still happening as of this morning. I'm hoping this isn't expected new behavior. It's so confusing for both customers and designers.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Scott — Thu, 21 May 2026 18:57:41 GMT

This is an AB test that we're running.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 21 May 2026 19:11:41 GMT

@Scott I was just about to respond to say I was running on all of the latest browsers and Mac updates. Do you know if this test is why some of us are missing the replace tool suddenly as well? Is it causing a glitch?
https://community.zazzle.com/t5/ask-a-question/is-quot-replace-product-quot-no-longer-an-option/m-p/250740

I truly hope that this test ends and is not implemented as it is confusing as both a designer and customer. It was better when the design tool 'opened' but was still on the same tab.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

CrazyMermaid — Thu, 21 May 2026 19:14:41 GMT

That sounds absolutely dreadful. What kind of A/B causes that hind of havoc on an unsuspecting person. It would have me in tears. Thank G*!$ it's you and not me. Just kidding, well not really. I hope it stops soon.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 21 May 2026 19:34:54 GMT

HAHA yeah it was a bit of madness last night. I only worked on a handful of products and I looked at my tabs and was like what is happening, I don't remember opening this many. Then I started to question if I had actually worked on the products even because their page was still sitting there like I hadn't even started to edit.

Re: Saved designs link now to edit mode and save & exit jumps back. No way to enter product page

Scott — Thu, 21 May 2026 21:23:24 GMT

As always, we appreciate the detailed feedback. I've moved this comment into an existing discussion because this change is part of an AB test.

Curious why you need to get to the product page? Is that just what you're used to seeing? What actions are you trying to take at this stage? If there are reasons why you definitely need to be on the product page please let me know and I'll send that over to the team.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Cat — Fri, 22 May 2026 04:22:07 GMT

@jophb The crazy multiple tabs thing was happening to me a few days ago. Thank God it stopped! I thought there was something wrong with my browser too. Good to know this is on Zazzle's end, but I found it horrific. Maybe it would be different from a customer perspective, but I very quickly found myself with about 30 open tabs... multiple tabs for the same product in different states of editing and no clue how I got there. Absolute chaos!

Re: Saved designs link now to edit mode and save & exit jumps back. No way to enter product page

Fiorenzo — Fri, 22 May 2026 10:15:58 GMT

No, it's not because "it's just what I'm used to seeing", it's because it's helpful to be able to use the product page to get additional info about the product you're designing, to quickly switch between the different options to see how that design looks (and if it works) on other shapes and sizes, or to be able to transfer the design to other products to see how it works there... to name a few.

This new behavior hurts even more since you have a bug within the designer that throws you out of the tool the moment you switch back to the design mode after having checked/changed the product options - a bug that I reported a long time ago while addressing the inability to get into the designer after changing product options (on the product page), and that isn't fixed yet. You can't even change the product option now while working on your design, if you take it from the saved design list. Unless you publish a temporary dummy and continue working on that one in one session without making the mistake to resume it later from the saved design list. - EDIT: just checked again. The size change is applied (the bug is still there), but if you want to check the design on different sizes, it's now a back-and-forth between the design list and the editor. Before the change, you jumped back to the product size and could manage it right from there, so no big deal then. Please activate that pop-up you developed, at least - it's an elegant solution that works for all.

You don't have to invent anything new - you already developed the solution. It's your "save & exit" pop-up I showed in my screenshot. Just don't suppress it.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

SmilinEyes — Sun, 24 May 2026 13:33:02 GMT

Still happening here and it is soooooo not good

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Sun, 24 May 2026 15:13:40 GMT

You are lucky you got out of it! I wish I could haha.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Hassie — Thu, 28 May 2026 02:28:29 GMT

I’ve been having major issues too. Multiple tabs opening up. Every time I try to move graphics around or do something they freeze and I have to refresh the page and start over. It is so annoying. I hope this doesn’t last too much longer. Has anyone else had these problems?

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Marcia — Thu, 28 May 2026 02:45:03 GMT

Ditto. Still multiple tabs for me. Not fixed yet.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 28 May 2026 03:33:11 GMT

Truly hate this test. 😩 Both for the million tabs that have opened, and that it broke our replace tool access. It is pure chaos. I have tabs open that I swear I already closed multiple times. I can't even keep track of what I'm working on. I wish it would end.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 28 May 2026 17:00:42 GMT

Please make this AB test stop. So now if I click on 'sell this design' and for some reason need to cancel and edit the design, I have to re hit 'edit this design' which opens a THIRD tab of the same product.

I have accidentally found the 'replace tool' option from this, it's there on the second window that opened, but only once I hit 'sell design' and then hit 'cancel'. Beyond confusing. @Marcia @SJoy

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Marcia — Thu, 28 May 2026 18:03:28 GMT

@jophb AGHHHH!!! But thanks so much for somehow finding the replace tool & posting that tip! Very much appreciated!!! I hope it works for me.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

Marcia — Thu, 28 May 2026 21:21:18 GMT

@jophb thank you again – I just tried your workaround & it works! How convoluted!!! Zazzle, PLEASE fix this already.

Re: Hitting 'Edit This Design' Button Is Opening Multiple Tabs

jophb — Thu, 28 May 2026 22:28:30 GMT

You are welcome! And yes I agree!