topic Re: W8-BEN Form Inquiry in General Zazzle Discussion

W8-BEN Form Inquiry

hamzajabir — Sat, 10 Sep 2022 12:58:38 GMT

Hi everyone, It's Been more than 50 days almost 7 weeks and I didn't get any answer regarding my w8 ben Form which is disappointing. I don't know what I should do regarding this issue And I'm wondering why my case took that long with not even one answer from the review team side.

Re: W8-BEN Form Inquiry

Jadendreamer13 — Sun, 11 Sep 2022 01:08:55 GMT

Someone else reported this same problem earlier this week.

Re: W8-BEN Form Inquiry

kidGooGoo — Sun, 11 Sep 2022 16:51:00 GMT

I am currently in the same boat. I have now submitted (3) times with no answer as of yet. It is semi-worrisome, but I am hopeful that they'll resolve or action soon.

Re: W8-BEN Form Inquiry

WHS_Designs — Sun, 11 Sep 2022 23:08:42 GMT

from what I understand, no news is good news. the Zazzle finance department will contact you only if your W8BEN form has been rejected, at which you can resubmit a corrected W8BEN form.

https://community.zazzle.com/t5/share-your-tips-tricks/w-8ben-links-to-irs-documents-and-tips-for-form-editing/td-p/29492

Re: W8-BEN Form Inquiry

Happy_People_Pr — Mon, 12 Sep 2022 07:57:19 GMT

I have the same problem, no reaction from the W8 team and there is a message in my account that I can not be paid because of the W8 form not been completed.

I received a message months ago that the W8 form was accepted and should take 2-4 weeks to complete the process. I sent 3 e-mails for a status update now and no response. Please help! Maybe someone from Zazzle can give an update why it's taken so long for some people?

Re: W8-BEN Form Inquiry

Roberta — Mon, 12 Sep 2022 23:00:45 GMT

Hey @hamzajabir

Many thanks, everyone, for bringing this to our attention, and I'm sorry for this experience. I will flag this with our Team and request to expedite responses 📝

Roberta 🌷

Re: W8-BEN Form Inquiry

lemony — Tue, 13 Sep 2022 03:37:47 GMT

I have the same this problem. I sent it since 10 Jul 22 but no respond. I sent to ticket but no answer too.

So I think Zazzle paid 15 august ago but no have it too.

Re: W8-BEN Form Inquiry

GabrielaG — Thu, 15 Sep 2022 00:16:50 GMT

Hi Roberta, thanks for your help. I have the same problem. I received an email on July 14th letting me know that my W-8 form had all the correct information, and that they were sending it to the financial team where it would take 2-4 weeks to finalize. It has been 8 weeks since the email, with no answer. I have already sent two tickets, as well as two reply emails to the W8 review team, and have not received an answer from any of them.

Incident Reference Number: CAS-7389995-B7D4L5

Thanks in advance for all your help!

Re: W8-BEN Form Inquiry

Happy_People_Pr — Mon, 19 Sep 2022 16:46:23 GMT

Please Help needed here too! I have the same problem here that GabrielaG reported above. I received the e-mail that all the info is correct on June 28th. But nothing happened after that. My incident reference number is: CAS-7197063-L5H2R9

Can someone please give an update on when the finalizing of the process is expected? Thanks in advance!

Re: W8-BEN Form Inquiry

GabrielaG — Tue, 20 Sep 2022 18:28:44 GMT

One more week has passed. By now I'm in my 9th week since my last email telling me that all my information was correct and was been sent to the financial team.

One more week with no answer to any of my two email (tickets) sent. No answer to any of my two direct reply emails to the W-8 form team, and no answer here either... I feel ghosted!

Zazzle, what is going on? at least as a courtesy we should have receive a reply by now! There is not even a point of sending another email if no one is answering at all! I find this incredibly rude!

Roberta, could you please help us?

Again, my Incident Reference Number is: CAS-7389995-B7D4L5

Thanks! we really appreciate any help you can give us, we are out in the dark here!

Re: W8-BEN Form Inquiry

GabrielaG — Tue, 20 Sep 2022 19:33:29 GMT

Hi everyone! I just made a new forum thread called "No answer from W-8BEN Form Financial Team", as I fear no one form Zazzle is looking at our posts in the "W8-BEN Form inquiry" thread as it was already marked as "solved". And the situation is actually not solved, at least not for some of us.
If you like to reply with a new post there, it would be great. The more the better and maybe, fingers cross, Zazzle can get a better look at our situation and we can get some answers from the financial team.

Here is the link to this new discussion thread: https://community.zazzle.com/t5/general-zazzle-discussion/no-answers-from-w8-ben-form-financial-team/m-p/39169#M5191

Hope this helps!

Re: W8-BEN Form Inquiry

Scott — Tue, 20 Sep 2022 23:34:49 GMT

Other conversations containing posts on this topic:

https://community.zazzle.com/t5/technical-issues/no-updates-on-my-w8-ben-form-2-months-after-submission/m-p/37176/thread-id/3802

https://community.zazzle.com/t5/general-zazzle-discussion/no-answers-from-w8-ben-form-financial-team/m-p/39169

Re: W8-BEN Form Inquiry

hamzajabir — Wed, 21 Sep 2022 00:28:53 GMT

The topic is again considered as not solved thanks to the zazzle team. As a follow up this is my 8th week with no answer yet.

Re: W8-BEN Form Inquiry

JuicyPaperie — Wed, 21 Sep 2022 00:42:22 GMT

Hi there,

I just wanted to tell you that I'm facing the same issue. It's been 2 months now that I submitted the W8-BEN form and I only received one human written message telling me the W8-Form team would contact me. Well, I'm still waiting. Here is a more detailed description of the situation (original discussion).

To the moderators, I find quite improper to end the related topics from me and Gabriella redirecting them to this one which is marked as solved. As Gabriella said previously: this issue is NOT solved, worse this issue is NOT even considered.

CAS-7926909-K3B4N3, CAS-7902434-P8S1P8, CAS-7818384-P4D2C5

Re: W8-BEN Form Inquiry

GabrielaG — Wed, 21 Sep 2022 00:43:20 GMT

Hi Scott, the reason why we are adding a new thread is because we have NOT got any answers from Zazzle in any form. Not on the other threads. Not via emails. Neither by contacting the W8-form team, so we felt that we had no other choice but to try again with a new thread... It seems really strange and tactless that Zazzle is not answering anything at all in any way or form. What do you suggest that we do? We are really open to any suggestion that might work... and we really hope we are not left in the dark AGAIN.

Re: W8-BEN Form Inquiry

Scott — Wed, 21 Sep 2022 00:51:20 GMT

There are no posts marked as the solution for this topic. I de-selected the post in the other conversation.

I understand the desire to resolve the situation, but it's never a good idea to spread a conversation out into multiple separate threads. Keeping all conversation in the same discussion will ensure that everyone receives help and no requests are lost. If you'd like an update from here I would recommend that you bump this conversation up to the top.

Re: W8-BEN Form Inquiry

GabrielaG — Wed, 21 Sep 2022 00:53:59 GMT

Thank you Scott, but we have been adding to this thread before with no answers at all. Complete silence!

Of course we want an update from here. How do we bump up the conversation to the top?

Re: W8-BEN Form Inquiry

Scott — Wed, 21 Sep 2022 00:58:17 GMT

Posting in the discussion will move the conversation up to the top of the list in the General Discussion forum. When someone posts in a discussion looking for an update it's sometimes referred to as bumping the thread/conversation to the top.

Re: W8-BEN Form Inquiry

GabrielaG — Wed, 21 Sep 2022 00:59:36 GMT

I second JuicyPaperie, I find it quite improper, impolite, disrespectful and plain rude that Zazzle keeps redirecting the topic and giving no answers to the problem at all!

It's been 9 weeks and I have got NOT answer to any of my four emails, and no answers in any of the forum threads! What else are we suppose to do?

Re: W8-BEN Form Inquiry

GabrielaG — Wed, 21 Sep 2022 01:14:22 GMT

Sorry Scott, but we have been doing just that, we have added new posts into the conversation and still with no results. No answer from Zazzle!

Is there anyway you can help or direct us to someone that can actually help?