topic Re: Help from Zazzle: Morphing Mugs in General Zazzle Discussion

Help from Zazzle: Morphing Mugs

Kat-F — Tue, 06 Dec 2022 18:15:16 GMT

I've recently received bad reviews from customers stating they ordered a custom photo mug and received a plain black mug instead.

I'm assuming that the customers selected the Morphing Mug style and thought it was a black colored handle? Currently, Zazzle doesn't show anything unique about the Morphing Mug style except for a black handle 😟

To prevent customer confusion and disappointment, could the morphing mugs include different images or maybe a video to preview how they will actually appear black upon arrival and then transform to show the custom design with heat?

Thank you!

Re: Help from Zazzle: Morphing Mugs

Jadendreamer13 — Tue, 06 Dec 2022 18:52:46 GMT

This is an excellent idea.

Re: Help from Zazzle: Morphing Mugs

WHS_Designs — Tue, 06 Dec 2022 18:56:08 GMT

I second @Jadendreamer13 's comment.

Also, may I suggest that there also be a paper insert when they receive and open the box that mentions usage and care instructions for morphing mugs?

Re: Help from Zazzle: Morphing Mugs

Kat-F — Tue, 06 Dec 2022 19:17:09 GMT

Yes, this too!

Re: Help from Zazzle: Morphing Mugs

Mark — Thu, 08 Dec 2022 15:30:45 GMT

Hey @Kat-F,

Thank you for your feedback. I will let the team know now!

Re: Help from Zazzle: Morphing Mugs

Kat-F — Sun, 18 Dec 2022 03:07:19 GMT

Thank you, Mark. It's really bad timing with customers confused and unhappy with their "plain black mugs" that were supposed to be custom photo mugs for Christmas gifts 😟 I'm directing any messages I receive to customer support for assistance.

Re: Help from Zazzle: Morphing Mugs

Kat-F — Wed, 03 Sep 2025 13:34:45 GMT

Hi Zazzle team, sending another request to improve product images for the Color Morphing Mug - showing how it transforms from a black to white mug with hot liquid inside. Or remove this mug style? 🙏😉

Customers continue to choose this mug style thinking it's a white mug with a black handle, then reach out or leave bad reviews when they receive what appears to be a plain black mug with no design.