topic Re: Getting Runaround From Support in General Zazzle Discussion

Getting Runaround From Support

waterart — Wed, 02 Mar 2022 00:37:27 GMT

Two weeks ago I contacted Z support telling them I did not receive my January check, was told they are in the "process of investigating". Contacted support again today saying I still have no check and have no idea what Z is doing about it. Got a reply back saying another request has been sent to "investigate this matter". Huh?? What are you doing Zazzle about getting me the money I'm owed?

Re: Getting Runaround From Support

waterart — Wed, 02 Mar 2022 00:48:41 GMT

I just noticed in my "Payments History" that the check has been canceled. So what's going on?

Re: Getting Runaround From Support

Cian — Wed, 02 Mar 2022 12:54:58 GMT

Hi @waterart

My sincerest apologies for the delay.

I have now reached out to you via email to resolve the issue.

- Cian

Re: Getting Runaround From Support

waterart — Wed, 02 Mar 2022 16:25:25 GMT

Thank you

Re: Getting Runaround From Support

waterart — Thu, 31 Mar 2022 15:21:10 GMT

Thank you, the replacement check came today

Re: Getting Runaround From Support

CrazyMermaid — Thu, 31 Mar 2022 18:58:35 GMT

So glad to hear you got your check and thank you for letting us know it worked out. It is always disconcerting when I hear a long-time Zazzler hasn't been paid.