A Bad Review I think Zazzle Should be Aware of

Discussion Forums General Zazzle Discussion
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So I was just looking through my reviews and found this one. I wish there was a way for us to respond to the reviews so we could direct the customer to the right person to talk to so they could get a refund of the ornament redone.

That being said, how the heck does this even happen? Is there no quality control checks? I know Zazzle uses different factories, and that is why I thought I’d post this so you guys would know that something is amiss with whoever makes these ornaments. 

But mostly, I wish this customer could get their order corrected. 

Here is the product. https://www.zazzle.com/fettuccini_alfredo_funny_food_christmas_metal_ornament-256096994453420255

And here is the review with the image of the backwards text on the ornament. Yes, whoever manufactured this, put the text on backwards!

backwards text.jpg
backwards text.jpg985×571 85.3 KB

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@wheresthekarma  oh boy – the backwards writing is not the “funny” that they were looking for!

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Lol, no, not the funny they were looking for. :slightly_smiling_face:

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We actively help customers when they leave low rated review. We will ensure this customer has been assisted. 😊

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@James  wrote:

We actively help customers when they leave low rated review. We will ensure this customer has been assisted. 😊

Thank you, appreciate that. 

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I actually did not know this and I am happy to hear. If I get a low review it’s rarely a design-related issue but a production one and I always cringe, so hearing the issues are being followed-up on is re-assuring. After-sales is usually an afterthought 😊

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