Not sure if this is a known issue (I saw a few other posts but they seemed to be different) or it’s just me but when I’m in a collection and click this “Add products” button -
I’ve tried on two different browsers. I’ve seen this for awhile but been able to work around it by adding from the back end of my store or the product individually but today this is a new collection, so that doesn’t work.
I am experiencing this problem today also. I cannot add products to a collection either way:
Method 1: Open the collection, choose add products - I get a brief window pop up that seems to indicate my product will be added to the collection, then it quickly disappears and puts me back in the collection with no product added.
Method 2. On the product page in my store, I select the product and “add to collection”. My collection does not appear anywhere in the list of collections in the pop up window for that store.
It is a new collection I only created this morning, so perhaps it needs time to index before I can add products to it, but this is not normal behavior in my experience. The single product that appears in the collection was done when I selected the product in my store, then “add to collection”, then “create new collection”. After that, the collection will not allow any additional products to be added.
Here is a link to the collection: https://www.zazzle.com/collections/holiday_baking_christmas_cookies_kitchen_ideas-119942655851530948.
@Lea It could be the way that the website is rendering images (I noticed they’ve change some rlv.zcache.com to webp’s (as opposed to jpegs) so it could be an issue with older macs not being able to view them.
But I have no idea (window’s gal)
as an edit - try updating your browsers to the latest versions (if you haven’t already)
Thanks, Sara. Normally, I have been able to add products to a collection as soon as I create them. Today was different. I’ll just wait and see if they index and try again later.
