Hoping an admin can respond on this one. Does the customer service team still regularly monitor product reviews, especially for printing and order issues that could be resolved easily for the customer? Like items not arriving, or printing issues? I know they used to be, but wasn’t sure with the changes to the customer service chat situation if this was still happening. Hopefully it is!
Is there a way to catch these people before the review, so the issue can be solved before they feel the need to post? I have a recent one where in the review they even ask how to get it fixed.
@jophb I can confirm we monitor all customer reviews and respond to any customer service issues. Unfortunately there is no way to catch them before they review if they have not reached out to customer service beforehand.
Glad to hear they are still monitored, thank you. It’s been a while since I’ve gone through the process, is there some kind of ‘Do you need help with your order?’ and direct link maybe above the review email, or spot to start a review that could maybe encourage them to go there first?