Attention... Close An error has occurred adding to collections

Discussion Forums Technical Issues
1

Tried adding a product to a collection and got at

Attention…

An error has occurred

4 Likes
2

Hi @ZBug ,

Sorry to hear about this issue.

Can you please share a link or PID for the product in question and advise which collection you tried to add the product to?

Thanks!

3

These two products

https://www.zazzle.com/national_chicken_month_rooster_and_hen_postcard-256760486878075023
https://www.zazzle.com/national_chicken_month_rooster_and_hen_t_shirt-256437846817449918

to

https://www.zazzle.com/collections/september_special_unusual_celebrations-119957648059802768

4

Thanks for the links, @ZBug .

It looks like the two products have shown up in the collection since. It may have been a temporary issue.

Thanks!

1 Like
5

Well sure enough. There they are. 😁

6

Yes, they are delayed, seem to eventually show up, but not immediately like before

7

I am having exactly the same problem.  Deleted products don’t immediately disappear, not even overnight, and new products don’t always appear making it difficult to keep track of what you thought was done.  This one just happened.

thanks.  Vivian

LINK: https://www.zazzle.com/personalize_corporate_logo_lined_notepad-133739499746994108

corporate logo pad error.jpg
corporate logo pad error.jpg461×574 57.7 KB

4 Likes
8

I wonder if the same thing will happen (as it did for me) and just show up. But the error is concerning. Thanks for getting a screenshot!

9

Mine did just appear, but I got several of them late yesterday also.

2 Likes
10

I’m having this issue, too. I added products to a collection, but they didn’t show up. When I tried to remove and re-add them, I got the same error message.

Now, from what I can tell, they are not in the collection, but I’m unable to re-add them.

1 Like
11

Hey @ZBug  and @VivianD117 ,

Thank you both for the examples and info. I have forwarded this on to the team now.

Thanks!