base royalty percentage different from advanced

Discussion Forums Technical Issues
1

@Scott   and mods, could we get an answer as to whether this is a glitch,and also if so when it will be fixed?

 I  created a product and compared base royalty percentage against advanced, the advanced is correct, the base which is much lower, is not. Also there is a big difference in the two for the same product/same percentage, please explain why. Thank you.

2

Hi @idraw  

Thank you for highlighting this with us.  Passing it on to the team now 📝

Roberta 🌷

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3

@Roberta  

Thank you Roberta! Hoping for an explanation and possibly a solution? soon.

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4

Thank you Roberta. 

5

Wanted to provide a quick update that Engineering is currently reviewing this one. Not exactly sure when we’ll have an update to share next, but when information becomes available we’ll pass it along.

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6

Thank you, Scott. The royalty rates for the downloads and regular products are all incorrect. They are lower than they should be. I do appreciate your attention to this matter. Thank you again.