I can’t edit my media images on my home page. When I click on the Media Manager I get two options. I can “Upload Media” which works. I can’t see it in the editor but it shows up on the home page. I when I choose “Edit” I get a blank screen. No images are visible so I can’t delete old images or re-order any of the ones I’d like to keep.
@Erika What browser/OS are you using? I’ve just tried to edit media on windows/firefox and everything worked as expected
I get the option to delete by selecting them and I can click and drag to rearrange.
I’m using Windows 11/Chrome.
@Erika Do you have an adblocker installed on your chrome browser? That could be messing with the page. You could try firefox and see if that’s any better
I’m reading up on Firefox now. I don’t know anything about it. Thanks for your suggestions, Sara.
I’d appreciate it if one of Zazzle’s tech team members could take a look at this issue. I’m wondering if this is an isolated problem on my end or if other Chrome users are experiencing the same thing. I have paused my ad blocker for Zazzle, which didn’t resolve the issue with managing my media images, although it did restore the bell notifications. I’d prefer not to switch browsers unless absolutely necessary.
I downloaded Firefox and signed in via that browser. I still can’t amend and sort my media images as they’re still not showing up. ☹️
Update: I contacted Zazzle Support in June and began my enquiry into getting access to the media images in my shop. 16th June – Contacted Support. They were going to investigate. 23rd June – Support Staff member J confirmed the team is going to investigate. 1st July – Support Staff member J confirmed that the team is investigating. 30th July – Support Staff member S confirmed that there were no updates on my problem. 14th August – Support Staff member M confirmed the team is investigating. 8th October – Support Staff member M confirmed that the process is taking slightly longer than previously anticipated. Is there anybody in the tech team that I can contact who can assist me, please?
@Erika Funnily enough, I also have the same issue with unable to arrange media in one of my stores and I reported mine back in June - I didn’t even get a response that it was being looked in to https://community.zazzle.com/t5/technical-issues/unable-to-edit-media-section/m-p/210312
Hopefully it’s still on the list of things to fix
edit to add - I fixed mine by removing Social Network links on .com and my local international site (co.uk) as if by magic - everything returned and I can now edit my media section
@Erika I seem to have fixed mine. If you have any social media links - remove them all. Then log into your international site (.au for me it was co.uk) and do the same - remove Social Network links and save. You should then be able to edit your media.
edit to add - I can only edit 1 page - but at least it’s something
Just tried your suggestion. No luck. I still can’t access any of my images in the back end.