Trying to insert a Snip & Sketch jpg image from my computer of products to put on the category photo and keep getting this error. I used Chrome and Edge browsers.
I could be wrong but I think snip and sketch only works when adding an image to the design tool for a product.
You could just create any product - then add it that way - it would then appear in your images and then you can add it to a category? Long way round but could work
Hi, thanks for your feedback. Can you forward a copy of the image you are wanting to use so I can look into this for you? Thanks!
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I’m having the same issues
I don’t think I explained this as well as I could have. It’s just a jpg. I tried other jpgs, I shouldn’t have even mentioned Snip and Sketch, it’s just when I was trying to add media, a jpg image to my candle category, it didn’t work. I will try again some other day. Thanks!
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Hi Joanna,
I will try adding a different jpg image to my category tomorrow and see if this error pops up. I’ll let you know, one way or the other. Thanks!
I just added an image to the category and it worked fine! Must have been a glitch that day. All set.
That is great news, thanks for letting me know.
HELP! I’ve been having the same issue for about a week now. To upload a category picture I go into the product, hit “download” and select a product view. I get the same msg every time as the others got. I’ve been using the “download artwork” one to at least put the design on the category. It’s a royal pain to have to keep trying to see if it’s working. Please help!
@digizazzleit You need to make sure you rename the file that you download. As you are downloading the artwork, you could easily already have a file uploaded with that same name already stored in your images which is why you may be getting errors. Zazzle doesn’t like duplicate names in the images I’ve found.
That’s not the issue. I went in and shortened all my titles or changed them and I still can’t upload them to make them store categories. Thanks for your input though!
Perhaps the images are too big? It says in the help file that they need to be 324 x 324 but that seems pretty small.
https://help.zazzle.com/hc/en-us/articles/360034488114-How-to-Create-a-Category
Hope you get it sorted!
Hi @digizazzleit ,
I’m very sorry to hear that you’re experiencing an issue here. I reached out to you via email to see if we can try and troubleshoot it for you.
Thank you for your patience!
Pádraig