I created new products and collections, unfortunately I can’t add products to the collection because when I try to add from the product position (action menu - add to collection) it shows the info ‘not eligible’ next to the collection, and when I want to add new products from the collection position, no products appears. Does anyone have a similar problem?
@joana I think what you’re missing is patience. It could be that the new products haven’t full indexed yet and the new collection hasn’t indexed yet either?
The site could be on a slow day and it could be taking longer than usual.
Give it a couple of days and try again
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Is this a cross-sell collection?
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What @Sara_H says and you may need to check if the collection you like to add it to allows products from that particular store you want to add it from.
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Thank you, you are right, patience is the key, after 24 I was able to add products to the collection, although until now I have been adding new products to the new collection without any issues right after it was created.
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Yes it’s about cross-sell collection and after 24h I was able to add new products, so patience is sometimes enough 
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Thank you. It turned out that all it took was a bit of patience; after 24 hours I was able to add new products to the collection without any problems.
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