I added some products 6 days ago - added to collections and categories.
items are showing up in zazzle search and showing up in collections when viewing public storefront. But still not showing in the categories (in store front or store management). Usually they show up in 1-2 days, but it’s 6 days now!
have made sure all are set to the relevant store categories (they are showing as ticked for the category if I select set store category) in the store management. But only viewable within the collection, not the category when viewing the store. Any idea how to fix this as shouldn’t take this long.
i too have noticed items that I moved from one store category to another, (ex. New Products moved to another store category like Greeting Cards) in my store front or store management have not moved for over a week now and you are right it doesn’t normally take more then a day or two! Not sure what the problem is but hopefully this will get fixed soon.
I have emailed Zazzle and they aren’t quite understanding the issue as the response I received back merely said products have to be reviewed before being offered to sale to the public. I’ve replied back to say the products are available on zazzle, are showing up in search, are showing up in collections - they just aren’t showing in store categories- so the issue is that our store categories aren’t updating. I’ve also told them that it isn’t just me it’s happening to. As you say hopefully it will get fixed soon.
I’ve had this issue for a long time, I actually gave up moving items from my new products section I just tried again 2 days ago and still nothing has moved.
I set category when I create a product, so only “dump” a few in the new products category if I don’t already have an existing category for them, then might move them into a new category later. But I did put one in the wrong category previously and attempted to move that several days ago but it still hasn’t moved. Categories just don’t seem to be updating with new or moved products at all for the past week or so.
I am having the same issue and contacted Zazzle. They replied to my query with this answer:
“Our technical team has been advised of the error with products not being indexed accordingly in your store categories, and they are currently working on a solution.”
The latest reply I had asked for a list of categories and products that weren’t showing up, so I started to put a list together and sent them the first batch - still got more to add to the list as it goes back to products created from 8 June! Hopefully though as they are aware they sort a fix before I get time to list the rest.
This has been going on for far too long. The last date I see products showing up in categories was 6/7. And there have been other long category assignment lags before that among all of the other indexing problems. Why has this been continually happening, and is the “team” actually trying to fix it? Patting us on the head with the ever-patronizing “thank you for your patience” message has gotten very old indeed.
