For a few weeks, I have noticed some category and sub-category images are greyed out.
When I reupload them, they show, only to be greyed out again a few days later.
It only happens in one category, but it also happens with my shop avatar at one point.
It also occurs in my collections where I have uploaded banner images, etc, that are either white or grey-ed out.
I have a pic as an example.
@GigiDelori another designer had a similar problem https://community.zazzle.com/t5/general-zazzle-discussion/grayed-out-images/m-p/118781 it turned out to be a chrome extension - how you checked your browser for anything that could be interfering with your images?
Also if you have adblock enabled - that can sometimes mess with things
I have tried that and also tried it with a different browser but the images are still greyed out.
Also the same problem. Very frustrating.
Hi all,
I’m very sorry to hear you’re experiencing an issue here and of the frustration this has caused. I flagged this with our team for you so we will take a closer look and let you know if we need anything else or if an update becomes available.
Thank you for your patience!
Pádraig
Thank you!
Yes, thank you.
Same here 
I seem to have lost most of my store categories. The only categories I am seeing showing up in my shop are those that have DEMO products in them. The categories are DEMO or TEST categories I set up to help me to learn how categories work on Zazzle. All of the other categories and sub categories I created are gone. Could someone please tell me what it is that I am doing wrong? And yes I have checked my Chrome extension and I have turned off all ad blockers. This is very confusing and frustrating as I am still trying to set up my shop. Any input and suggestions are needed and appreciated. https://www.zazzle.com/store/01970gifts
Let me just add to this by stating that the only way I am able to view or access all of my store’s categories and subcategories is through the store management window. I am including an attachment to show which categories are missing. Thanks. I hope this is just a glitch.
When I view my public storefront the only categories I see are the DEMO or TEST categories I created to get to know how categories work and to learn the Zazzle platform. Is anyone else still having this issue?
My browser is Chrome and I am using a WINDOWS 10 64 Bit Desktop computer. I also checked my mobile phone and the same is true. I cannot access or view all of my store categories in my PUBLIC STOREFRONT. I can only access and view my categories and subcategories while in the store management window. Again I just provided a screen capture of what I see when I am in the store management window.
Thank you so much Sara, but if you go inside the categories and in collections there is the problem. I have tested it and it’s not just on my computer, but also on other devices and computers.
@Kate3 Oh yes - once I drill down into the cats - some are missing. No doubt the Tech Team will investigate. I know that creating categories and getting them all sorted can take a week or so for them to index properly and if there’s a backlog behind the scenes - may take longer.
Perfect thank you xx
I reposted the subcategory images, but it still happens.
It’s mainly in the subcategories, and so far, it only happens in one category; all other categories are fine.
Very strange.
