With the requirement to add a private phone number in order to deal with chat, I think it is necessary to add a disabling option to this feature for those who do not want to give their phone number or do not have a mobile.
It’s not only very unprofessional towards designers to force this upon them as well as insulting to customers who will never receive a reply.
Not to mention a fool-proof method to chase away customers altogether.
Actually it should have had that option to begin with. “Chat” assumes a reply within a minute, which is obviously impossible in most cases.
Thank you.