Has anyone ever had a chat response removed?
On Tuesday I responded to a desperate (message in all caps) customer in the chat with contact information for her issue because it wasn’t design related. Today I don’t see that response in the chat any longer.
It doesn’t look like any response was ever sent.
The customer has received assistance from Support, however.
DOH! Thanks, Scott.
I still have the draft I wrote up on my clipboard so it sounds like I had it written it, thought I added it but never did. Sorry about that but I’m glad the customer got the assistance she needed.