It’s not clear to me how to add the email option if it is not enabled? Is this feature not live yet?
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@SwissVillage If the Email option is available for your collection - in the Collection Management (top right) click Zazzle email
Then fill in the Email Body Text
edit to add it only seems to appear if you have type Cross-Sell / Event Suite selected and more than 4 Recommended products
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What is the collection email option for? To provide a creator’s email address to Zazzle customers? Why creators want to do that?
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@Jadendreamer13 it’s for an email to be sent from the creator via Zazzle to the customer after a sale of one of the products to highlight other products in that collection maybe? Our emails won’t be seen - it’s a zazzle generated email. (or at least that’s how I understand it)
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I think I’ve figured it out. It only seems to be available in the event or occasion collections. I hadn’t enabled any of those yet, since they required work. Now that I’ve done one, I can see the email there. I guess I’ll just write a simple message thanking the client for their interest in my product and reminding them to visit the full collection - but it would be helpful to see what these emails actually look like.
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@SwissVillage press the Preview Email and a copy is sent to you
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I don’t really understand why the email option would not be available to all collections. Am I missing something?
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@PlayfulPixel I think it’s only available if you choose the collection to be cross- sell option because it’s an event/occasion ie - oh you’ve bought paper plates - do you need paper cups? Where as if it’s a collection of say phone cases - you don’t really want to send an email saying - oh - you’ve great taste but do you want to buy another phone case?
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Sara - thanks for your prompt reply. And yes, now that does make sense. I was being daft 
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I like this idea and surprised myself by making a pretty good email message without really knowing how, or what to say!
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Thank you so much for explaining that! I had no clue why most of mine did not have email as a channel.
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So business card shops do not have business cards included in Zazzle E mail channel?
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@zehda email channel is only available for cross sell collections I believe.
Yes I see that. Thanks
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I don’t have this dropdown box with the email option are you in the Beta?
@Susang6 the email channel only appears if the collection type is set to Cross-Sell / Event Suite
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okay thanks
That was my next question is the email response a thank you or is it to be used to promote the other products in the collection? or a personal Thank you + you may be interested in these coordinating products… I am not certain what the message should be
I don’t think it’s right that it is limited to just cross sell/events.
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