One of my collections is completely missing on both the backend and in public view. Here are screenshots showing what it looks like. Can you please fix this?
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Here is a screenshot of the media manager inside the collection backend. Those images are missing too. I attempted to click to disable the images here that are missing and they were frozen. I couldn’t change them at all.
I’ve just checked the collection https://www.zazzle.com/collections/119063708077012419 and when I right click the image -(open image new tab) brings up the link https:// asset.zcache.com/assets/graphics/design/err/blank.gif
on all the products.
Have you received any notifications that the artwork has been removed at all?
It’s very strange
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No none! This was one of my most prized collections, representing weeks and months of hard work! It was just getting marketed again after optimizing and re-designing! I don’t understand what that link means?
@Sara_H , thank you for helping. I just clicked on one of the products and went into edit mode and it pulled just fine except the artwork is half on and half off the design.
@smkshops the link is the link to your collection that is missing images.
It does help the tech team if you can add links to products/collections that are affected so they don’t waste time trying to hunt them down. Screen shots are good but they also need links too.
The other link I posted - is what the product image is pointing too - rather than to your artwork - it’s pointing to a blank gif (hence the no images in your collection)
Ah, good information! Thank you so much, I hope they can get this fixed. It’s unnerving when I don’t see a response from anyone in admin. I don’t knoiw if they are working on it or not.
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Hey @smkshops ,
I see what you mean. I will pass this to engineering! Thank you. 😊
Thank you @Fiona
I don’t understand what randomly caused this. It would help to also know that, so I can make sure my other collections don’t disappear.
Still not fixed. There is a short window for autumn wedding suites. Who do I need to speak with? @Scott , @MarkM , @Fiona
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I had a cluster of products not yet in a collection like this. I read in another post that if we used the “1974” or “Greenleaf” filters this was the cause because when you look at those two filters they are currently blank. I checked a number of my products missing like yours and I had used the “1974” filter. Not sure if it is your issue but it’s worth a look. I’ve seen no fix on it yet.
Should be fixed now. Can you let us know if there’s still issues?
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Hi Scott, it is indeed working again. Thank you very very much. I was really distressed.