Collection not showing under products on International Sites

Discussion Forums Technical Issues
1

I’ve noticed on certain domains, this collection is not showing underneath the product as expected - on UK it’s showing

Collection Showing on UK
Poppy Book UK collection.png1293×866 265 KB
Collection Showing on UK

https://www.zazzle.co.uk/collections/119588447324087208

On the other domains - the collection is missing

Collection NOT on AT
Poppy Book austria no collection.png1237×674 180 KB
Collection NOT on AT
Collection NOT on BE
Poppy Book Belgium no collection.png1234×731 211 KB
Collection NOT on BE
Collection NOT on BR
Poppy Book Brasil no collection.png1356×647 164 KB
Collection NOT on BR
Collection NOT on FR
Poppy Book France no collection.png1235×709 208 KB
Collection NOT on FR
Collection NOT on DE
Poppy Book Germany no collection.png1233×667 176 KB
Collection NOT on DE
Collection NOT on NL
Poppy Book netherlands no collection.png1283×684 189 KB
Collection NOT on NL
Collection NOT on PT
Poppy Book portugal no collection.png1246×680 166 KB
Collection NOT on PT
Collection NOT on SE
Poppy Book sweden no collection.png1237×677 164 KB
Collection NOT on SE
Collection not on CH
Poppy Book switzerland no collection.png1210×698 193 KB
Collection not on CH
Collection not on ES
Poppy Book Spain no collection.png1247×627 165 KB
Collection not on ES

It’s a gift theme (Funeral) and not showing on Austria (.at) Belgium (.be) Brasil (.br) France (.fr) Germany (.de) Netherlands (.nl) Portugal (.pt) Sweden (.se) Switzerland (.ch) Spain (.es)

I’ve checked cross sell collections and they seem to be showing under the products on the international domains

The collection types - gifts/similar themes/different themes that seem to be affected.

Thanks for investigating!

2

Hi Sara_H and thanks for reaching out about this issue you are having.  I have asked our technical team to look into this for you and will update you as soon as I can.

Joanna

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