I’m seeing this not only on my own collection videos, but everyone else’s, also.
On Firefox, logged in, There’s a blank gray screen with "No video with supported format and MIME type found.
On Chrome, not logged in, cookies cleared, I just get a black blank screen.
@Connie Was just about to report it too. You’re not the only one
No, I kept checking with different browsers (laptop and phone). Usually it starts working after some time but it has been many hours now already - almost a full day actually. And it’s all videos, not just collection videos.
Hi @Connie ,
I’m very sorry to hear that you are experiencing an issue here. Can you provide a link to one of your Collections displaying the error as an example so that we can investigate this further for you?
Thank you for your patience!
Pádraig
@Padraig Dear Pádraig, it’s not just the collection videos - see below as an example:
https://www.zazzle.com/modern_stylized_calyxes_and_seed_pods_peel_stick_wallpaper-256410084181651697
https://www.zazzle.com/festive_holiday_mistletoe_berries_diy_peel_stick_wallpaper-256719268874673009
@Padraig Tonight I even have received a server error trying to upload a simple png file. I retried and that has worked thanks heaven.
Thanks so much for your time and effort.
https://www.zazzle.com/cute_halloween_cats_san_francisco_diy_peel_stick_wallpaper-256333998547256970
@Padraig here’s a couple of my videos that aren’t playing. Tried different browsers/cleared cache etc - all the things
https://www.zazzle.com/pirate_booty_skull_crossbones_black_drawstring_bag-256316499462682482
https://www.zazzle.com/halloween_spooky_mummy_monster_eyes_oreo_cookies-256294039099013539
Thanks for investigating!
Hi @Padraig ,
Here is the link to one of mine that isn’t working…thanks!
https://www.zazzle.com/classic_christmas_floral_crest_monogram_wedding_invitation-256069619245854745
Hello all,
Thank you for the examples here. I’ve passed them on 
@Fiona Thanks! Happy to report that my videos are playing now
