Hello! Any one with the same issue? I have Collections disappeared from the public store front.
When in Store Management , (althou I see them but without any info under Occasion &Type ) if I click on any of them, it gives technical issue! If I try to create a new one, nothing happens.
If I try to add a product to the collection thag is not appearing on the public Store I also get error, like this one:
Any one with a Solution? TIA
And apparently is an old recurrent issue that might take weeks to be fixed 😫 In addition it looks like - oddly - it is impacting also my sales!
Just got a similar issue, created a new collection but I can’t find it anywhere. Creating a collection with the same name gives an error that it already exists so it must be somewhere.
I had the same problem with a whole bunch of my collections yesterday, the info on occasion and type were blanked out and the collections were not accessible. When I tried to open them, I got an request error message.
All these collections are gone now! From my backend AND store front!
At the same time, my Zrank dropped yesterday…I hope this is just a coincident.
oh no! this is super scary! hope Zazzle gets it sorted out straight away!!!
I have exactly the same problem
It definitely is super scary!
In case that some samples are helpful:
I just remembered that I pinned some of the collections to Pinterest. When I clicked through from there, the collection pages show up, but when I click on edit, I get a request error. And, as said, they are gone from my backend and front store. And they don’t show up on the single product pages.
I can’t remember all, but all of my Easter collections and some of my business collections are definitely gone.
https://www.zazzle.com/collections/cute_bunny_ears_happy_easter_invitation_suite-119164598794238708?epik=dj0yJnU9WW9vU1hzTFFyVFBjWlNZeHVOenVKMTllaDVTa2E1dTYmcD0wJm49aUVSZGxzQVlNS1FXeHZzb2ZWMHpBQSZ0PUFBQUFBR1gwUUhV
yeah that is exactly what is happening to me
all gone. I really hope Zazzle support comes in aid as we creators really spend a lot of time an efforts and this situation/glitch is really demotivating!
I too am having trouble making new collections in my various stores. However, the collections are being made but they are ONLY appearing under my account name.
I have 2 stores under my name “Elizabeth Bell”. My new collections are only visible under my “Elizabeth Bell” account name. Check yours.
I can see your collections when I click those links. Maybe Zazzle is fixing the problem?
@Elizabethb nice spot! and thanks for sharing this insight.
I was able to retrieve my recent collections from my member profile and add the store I wanted it to show up in (via Collection Channels > Your Stores).
From that point, I was able to Add products from the Product section within that Collection (unfortunately, still *not* from the backend).
(Note that this works only for recent collections. I still can’t edit the older/existing collections).
Same, the ones I was trying to create, are visible only under my account name too! 
Hmmm not mine 
my collections open a Zazzle error page only. And all the products belonging to those collections are fatherless basically.
@Scott any idea why?
Two threads are going on about this. This one is more active. I added to this one last night. I have a long list of collections that I cannot access. But the public can see those collections. I would add them all here but hopefully, the technical dept will see that thread as well. https://community.zazzle.com/t5/technical-issues/two-easter-collections-entirely-missing-from-all-collection-amp/m-p/140690
The technical team is working on the issue as per Zazzle support reply to my email, I trust they will sort this out soon for everyone.
Yes, the collections exist somewhere out there, but mine are neither showing in my backend, storefront or on the the respective product pages, I only could retrieve the collection links by clicking through from my Pinterest pins.
Definitely vanished are all my Easter collections and some of my business collections.
But as the collection pages are visible via the links, I assume that they somehow simply got disconnected from the store and the single products. I hope Zazzle will be able to fix it soon.
What bothers me most is, that my Zrank dropped one point down at the same day the collections disappeared, which can be a coincident, but would be a quite peculiar one as I am actually selling quite well at the moment.
I can now see my collections. However, I cannot edit those collections. So that is a plus.
me not yet, still getting error and still my collection are not showing 😥
Same here. Commenting to follow.
Mine are showing “gone” as well but when I click one of my pins (a pin I made for a collection that is now “missing”), it took me straight to it. Also sales are WAY down in the last couple of days. I’ll be cool for the issue to resolve…
