Collections not showing up under shop. https://www.zazzle.com/store/letsgetmarried/collections
To be clear they were there before. I haven’t made any changes but no collections are showing.
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@ZBug Another designer had a similar problem with no collections on the store front https://community.zazzle.com/t5/ask-a-question/google-chrome-collection-issue/m-p/126925#M9621
Perhaps following the edit - save workflow on a collection might fix it?
@Heather mentioned that there was an indexing issue so perhaps that’s got something to do with it too
Hope it sorts itself out for you
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I don’t understand this “Perhaps following the edit - save workflow on a collection might fix it?”
They don’t even show up in my work area when I’m in my shop. But if I look in under my account interface, you can see that it supposed to be showing up in that shop.
If it were indexing, that should only effect collections that have been recently edited I think.
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@ZBug I meant if you go into edit the collection then follow the steps @LynnRose did for her collections to show up in her shop
ie. Click the green ‘Your Stores’ make sure it’s enabled then click save and wait. Collections are very slow to index any changes it seems
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Ah, I see. I did one to test, but I have way too many to do by hand. But if that works it might give Zazzle something to look at to fix.
Thanks!
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Still nothing today. 🙄
Can you link me to some collections that you expect to be showing in this store?
https://www.zazzle.com/collections/white_papercut_mandala_wedding_collection-119613143427223108
https://www.zazzle.com/collections/black_papercut_mandala_wedding_collection-119450462289211891
https://www.zazzle.com/collections/black_papercut_mandala_wedding_collection-119450462289211891
https://www.zazzle.com/collections/watercolor_beach_wedding-119161857688812804
Thanks for the examples. I’ve sent this along to engineering for review.
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Collections also disappeared at the back end of the store. The only way to get to them is individually by going to a product page and see the collection halfway down.
This is not fixed. My sunnysites store (https://www.zazzle.com/store/sunnysites/collections) is lacking all collections except for one.
Here are some examples of collections that I don’t see neither on the front nor backend of the store:
https://www.zazzle.com/collections/spiritual_business_cards-119757591594706649
https://www.zazzle.com/collections/get_well_soon_postcards_and_cards-119475344456152082
Thanks. I’ve passed your examples along.
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I have the same problem. Some collections disappeared in the public storefront. They were last updated in mid Dec 2023.
https://www.zazzle.com/collections/ombre_charm-119384910186720994
https://www.zazzle.com/collections/checker_patterns-119732681529608202
https://www.zazzle.com/collections/playfulness-119329913934104469
https://www.zazzle.com/collections/black_and_white-119632571523319620
I just discovered that only 8 of my collections are showing up. I believe I had at least 12-14 collections. Are we now limited on the number of collections we can have?? Where can I find my missing collections??
No we are not limited. If you go to your main account (not a shop) and look for the collections there, you’ll see them. They are working on fixing the problem.
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ZBug, okay I see them in my main account, but can’t add the collection that I want to feature in one of my stores. I assume that’s the problem they’re working on. Hopefully they’ll resolve it soon. Thanks.
“Hopefully they’ll resolve it soon.” Me too!
Well, I have 6 of the 73 now showing, so that’s a start.
Is there any update to this? I still have only 1 collection showing in my store.
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It seems the problem’s still not fixed. Not all collections are showing in my store.
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