Color grouped products not showing options on product window

Discussion Forums Technical Issues
1

Some of the recent name tags I’ve published that have been ‘color grouped’ are not showing the color options on all the product windows. All the color options are shown below the design when it appears in the search, but only a random few show them in the product window. Frustratingly, it always appears to affect the color that shows up in the search! So, unless a customer notices the color options on the search page, they’ll miss them if they go to an affected page.

Here is an example:

How it appears on the search page:

NameTagSearch.jpeg
NameTagSearch.jpeg431×549 110 KB
Link to search results:

https://www.zazzle.com/s/id+name+tag+retail+photo+black+gold

Product page for black color option:

https://www.zazzle.com/classic_business_id_photo_black_faux_gold_custom_name_tag-256370145926810172

For this design there are 5 color options, but only the product pages for the green and the red are OK.

I have the same problem with some other recent designs!

1 Like
2

Hey @SheaPrints ,

Thank you for flagging this issue. I have reported it to the team.

1 Like
3

Thanks Mark, it looks like the problem has been fixed 😊
There are just a few that are still missing the color options, but I’m hoping they will be fixed too!

https://www.zazzle.com/custom_business_logo_id_photo_green_faux_gold_name_tag-256122446694599464
https://www.zazzle.com/custom_business_logo_id_photo_black_faux_gold_name_tag-256651636918819573#po:t_text2_txt=YOUR%20JOB%20TITLE&t_text1_txt=ISABELLAMORRISON

https://www.zazzle.com/classic_business_logo_custom_id_navy_faux_gold_name_tag-256955342637117569#po:t_text2_txt=YOUR%20JOB%20TITLEOR%20OTHER%20TEXT&t_text1_txt=ISABELLAMORRISON

https://www.zazzle.com/custom_business_logo_name_id_black_faux_gold_name_tag-256489936904798887#po:t_text1_txt=ISABELLA%20MORRISON&t_text2_txt=JOB%20TITLE%20OR%20OTHER%20TEXT

4

Hey @SheaPrints ,

All color options should be showing on each product page now.

1 Like
5

Yes, they’re all working now. Thanks Mark 😊

1 Like
6

Can you flag it again please? It’s not working on identical products with only the color background changing. And asking multiple times for the products to be grouped has also yielded no result.