Constantly (and randomly) getting disconnected from the new Zazzle Community

Discussion Forums Technical Issues
1

I’ve been experiencing this quite often since yesterday on both my phone and my laptop.

I’ll be happily visiting the Zazzle community when all of a sudden, the page disappears, and I’m told that the IP address for community.zazzle.com can’t be found.

No other website I’ve visited is doing this (I have no problems staying connected to zazzle.com). 

BTW, great new look to the Z forum replacement otherwise! 

1 Like
2

We’re investigating now. Very sorry for this.

2 Likes
3

many thanks, Scott

4

Same issue here. Windows 10 Microsoft Edge Browser.

5

Same issue here - I believe it’s DNS related - either a misconfiguration or propagation issue. I contacted Support and got a canned response about clearing my browser cache, updating browsers, yada yada which wouldn’t help. I think I finally got around the problem by adding a bunch of top level DNS servers in my network config, DNS section of System Preferences (on MAC). https://www.cnet.com/tech/computing/how-to-change-dns-windows-mac-osx/ 

Seemed to work right after I did so, time will tell.

6

This appears to have been fixed –
I was on the community forum for the rest of the day and experienced no further disconnects.

Thanks Scott & the Z Tech team!

7

FYI, the community.zazzle.com forum is disappearing again – but just on my phone (Android 9).

on my laptop (running on Windows Edge), I’m ok.