Cover photo showing attached to incorrect products

Discussion Forums Technical Issues
1

It’s a bit odd…

I took an existing invitation that has an applied cover photo. I edited the design to create a new invitation product. In the store backend the new product shows up correctly and it show up correctly in marketplace.

However, in “latest products created” as well as in the product collection, the new products are displaying the cover photo from the original invitation. So now i have 3 products showing the same bridal shower mockup. I should have 1 bridal shower, 1 engagement party and 1 rehearsal dinner. 

This just started this evening

2

Hi @Harmony_S ,

Thanks for your post. I’m sorry to hear that you are experiencing an issue here. Can you provide us with a link to the original product and new products displaying the error?

Thank you for your patience!

Pádraig

3

https://www.zazzle.com/z/a072ffc9?rf=238689544697391253

https://www.zazzle.com/z/ou7x2kb1?rf=238689544697391253

as a couple examples

4

Hi @Harmony_S  

Thank you for sending the links. I have just flagged them with our team to help with the resolution of it for you 🙂

Roberta 🌷

5

Hi @Harmony_S  

Our team requested to have links to the collections with this issue as well, apart from the product links. Could you send us some examples, please? 🙂

Roberta 🌷

6

https://www.zazzle.com/collections/rustic_sunflower_wood-119940861924099779

https://www.zazzle.com/collections/little_wildflower_birthday-119496623540066564

7

Hi @Harmony_S  

Thank you for providing the links. I have just passed them along to our Team.  We will let you know once I get an update 🙂

Roberta 🌷

8

this issue is still occurring

9

Hi @Harmony_S  

We got a reply from our Team and they said that both examples of products are showing the correct cover photo in the collection. Please, check them again and let us know if you are still having the issues 🙂

Product cover photo: https://rlv.zcache.com/sunflower_rustic_wood_graduation_party_invitation-r_5j566_684.webp

Collection thumbnail image:  https://rlv.zcache.com/sunflower_rustic_wood_graduation_party_invitation-r_5jphx_266.jpg

Thank you,

Roberta :tulip:

10

still not working :  see three copies of the same cover photo here https://www.zazzle.com/collections/little_wildflower_birthday-119496623540066564

https://www.zazzle.com/collections/rustic_sunflower_wood-119940861924099779 see that there are multiple copies of the same cover photo showing when these are actually different products

11

Hey @Harmony_S  ,

I’ve sent this on to the team now to take another look.

Thanks for letting us know and for your patience!

-Fiona​:blush:

12

issue still occurring

13

still seeing cover photo showing up in collections and ‘latest products created’. Here’s another example. There should not be 4 of the same birthday cover photo showing https://www.zazzle.com/collections/rustic_sunflower_daisy_teal_floral-119409690431773277

14

I see what you’re saying here. I’ve passed this along to engineering.

15

this issue is still occurring. Showing incorrect cover photo in both collections, and marketplace collection preview

https://www.zazzle.com/collections/little_wildflower_birthday-119496623540066564

16

We did fix the issue, but only for newly created collections/Cover Photo. We still need to fix the existing collections. (We had a fix for the existing collections, but it broke some other things, so we had to undo it. Still working on fixing those).

If you (or anyone) find any NEW collections that are affected we’d like to know about them.