Cover Photo Showing Up for a Product I Didn't Create a Cover Photo For!

There’s a cover photo of a coffee mug that’s showing up as the cover photo for my pickleball paddle!

I can’t get rid of the incorrect cover photo. I’ve tried adding another cover photo, but only that one can be removed.

Vintage Original Black & Gold Leather Birth Year Pickleball Paddle | Zazzle

@WHS_Designs  I don’t see any coffee mugs (on .com)

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Me neither. Must have been some sort of a technical hiccup.

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@WHS_Designs  is it this photo of a coffee mug 

that’s the placeholder image before you ‘add media’

@Sara_H  no, it isn’t! :slightly_smiling_face: but thank goodness, you’re not seeing it!

here’s what I’m seeing (when I’m logged into my account):

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@Cat  

the weird thing is that I’m seeing my cover photo for that jumbo coffee mug on my pickleball paddle product page, whether I’m signed into my account or signed out of it!

Oh wow! That’s totally bizarre. You know, I’ve been seeing some strange things today too - like I was trying to arrange the products in a collection and one of the cards was showing up like 20 times! I thought it was just me but now I’m wondering if they are having some technical issues today or something.

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@Cat  I would not be surprised to hear that all the recent tinkering under the hood has been producing some really odd behaviors and issues!

@Cat  I thought I was seeing things adding a dry erase board to a back to school - showed up 3 times in a row 

@WHS_Designs  I think we can say the turning on of the video option is causing some site issues  (that’s what I think) and it’s friday so will probably be like this for a while. The gremlins have landed

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@WHS_Designs  have you cleared your cache? Could be a browser issue too?

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@Sara_H  

that is a possibility! thank goodness I have other devices I can go and check these things up on so I don’t have to question my sanity too often in a day! :wink:  

PS. I’m keeping my mogwai unwatered, untanned, and unfed. :wink:

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I can see “your” coffee mug… very strange 

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are you using the coffee mug cover photo as a cover for the entire collection?

@Cristina  oh dear … sounds like at least one other creator can see this … folie a deux!

@Cristina  not intentionally! :slightly_smiling_face: I can’t find a way to get rid of them, either! :disappointed_face:

I see the mug… I think Cristina has the answer - is that mug image in the collection media?

yes! currently, it is the only cover photo I have done for that particular Collection.

@Sara_H  

I think @Cristina  has solved my problem! :slightly_smiling_face:

@PenguinPower  @Cristina  @Sara_H  

I’ve removed this from the Images section in the Media Manager, which has removed it from showing up as a cover photo for this collection. 

A big THANK YOU to everyone who has helped to solve this mystery!! 💐

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Well then… If putting images into the collection media tab replaces your default product image on every product in the collection, who would want that? Makes it pretty unusable/undesirable.. What happens, I wonder, if you add more than one image to that tab?

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