Why are cover photos no longer showing up as the primary thumbnail in the Zazzle marketplace? I just noticed this when searching for duvet covers. I know another forum member noticed (and reported) this same issue a few weeks ago.
If Zazzle is no longer going to display designer’s mock-ups as the primary thumbnail, then I don’t want to waste my time creating them.
Can a moderator please pop in here on this thread and explain? Don’t ignore requests like these, like you often do. Thank you.
I actually noticed this issue today as I was searching some of my own products on my phone.
The weird thing is that on my phone absolutely no product at all (mine or others) has a cover photo showing. But when I click on a random product, it displays afterwards the cover photo.
If I make the same search on the computer, all products display cover photos (the ones that actually have).
This issue really must be fixed soon, given how many people search and buy things just using their phones.
Especially because most shoppers shop via their cell phones.
This seriously sucks and shows the complete disregard of time and effort designers are putting in. It’s a big middle finger to designers. Really taking offence.
I wrote a post about it , I had this problem when I was browsing on safari in private mode a few weeks ago, but I checked today and the problem is still there.
There is no excuse why a problem that was already reported a week ago still has not been resolved. And there is no excuse for the lack of response by moderators to designers’ requests for help.
I think that in this case I had a response, they asked me for the conditions in which the problem occured and then said they would investigate if I remember well. But I need to check.
I don’t find it anymore, maybe I accidentally marked it at solved. I remember that when I realized it only happened in private browsing mode on my iPad I thought it was not so important. But apparently, from what I read here, it also happens on other browsers and it can be more impacting.
I also posted a comment in Technical Issues about this – it is a great product but without a photo that shows the accurate sizing it really does not work.
I am seeing cover images for my products but I noticed that when I click on a sale in my royalty history, it does not go to the cover image.
I just searched on pillows on my iphone (using Safari) , and no cover photos are showing. Zazzle moderators, can you give us an ETA on when this issue will be resolved?
No covers for several products on Chrome, PC. This is what a search for puzzles looks like:
Exactly how often do these things need to be reported before it gets any attention from Zazzle staff?
This is clearly impacting sales. Customers who see this are lost and won’t return.
So why do requests for new products get responses from moderators, while repeated reports of ongoing — and still unresolved — technical issues get ignored? Is it too much to ask for moderators to respond to technical issues so we know that they are being addressed? This is so frustrating.
Hi Creators - We run ongoing tests across different features and experiences on Zazzle to learn what works best for our customers and improve conversion. At any given time, a limited group of users may see something different as part of one of those tests. What you’re seeing is part of that, which is scheduled to be turned off.
Thank you for your response, Heather.
@Heather Are the tests being turned off, or the option to add cover photos?
Tests will be turned off. Thank you!
Thanks, @Heather That’s a relief!
